急...AE重覆刷卡 - 海外購物

事情是這樣的，9/25我訂購一筆訂單，在刷卡驗證時，網頁有問題，一片空白。依
以往經驗這樣是會不成功的，於是幾分鐘後又訂了一次一模一樣的訂單，問題又是
一樣，於是我放棄不訂了。

過二天，信箱竟然接到第一筆成功的通知。歡喜才沒過多久，隔一天，e-mail看到
有第二筆訂單...快昏倒了，去信問看能否取消，ae回覆無法取消，我英文不好，
看其意思是好像可以退吧...

請問有沒有類似經驗的網友可以教我該如何退嗎？附上回信原文請各位幫忙，感恩!

補充：後來查了信用卡公司，發現22日竟然成功授權了3筆，請款1筆；25日授權了3
筆，尚未請款...天啊，我的信箱只收到2份的通知，不會這6筆全部都成功吧?會哭死
.....
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Dear AE Shopper,

Thanks for your inquiry. Our goal at AE is to process your order as quickly
as possible. Once an order has been processed we are unable to change or
cancel an order. You may refuse delivery of the unopened package and a refund
will be processed upon return the warehouse. If you have any questions, don’
t hesitate to call us at 1-888-232-4535 (24 hours a day, 7 days a week).

Thanks for being a part of the American Eagle brand!

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