屈臣氏的官方網站+客服爛透了 - 網店
By Gilbert
at 2016-12-17T13:33
at 2016-12-17T13:33
Table of Contents
*商品/店家名稱:屈臣氏官方網站
*購買連結:
http://www.watsons.com.tw/
*相關佐證:
購買證明
http://imgur.com/a/QUnLC
*事發經過:
#文長慎入
屈臣氏1212活動日當天,只有網路有優惠而實體沒有,
加上這款粉底又物色很久,想趁折扣購入,
沒想到竟然因此掉入令人憤怒的屈臣氏客服循環。
訂貨的時候發生了一點插曲,
原本早上還好好的官方網站,
到了晚上突然完全登不進去了,
只好修改密碼,卻始終沒有收到修改密碼的確認信,
(現在回想起來,根本就是在告誡我不要用官網買。)
我朋友的帳號也登不進去,
後來是用了我妹的帳號才終於登入,
買了三樣產品之後,就用刷卡方式結帳,
一切到這裡都還算平和。
12/13(二)
但隔天起來,卻發現訂單顯示缺貨中,
問題是訂的時候根本都還有貨啊!
有點擔心才開始爬文,發現屈臣氏官網根本毀譽參半,
有些人非常崩潰,有些人說到貨迅速,
完全就是一個賭人品的過程。
我也知道活動日的期限不是隔天到,是3-5個工作天,
(所以最快禮拜三、最慢禮拜五要到)
於是決定再放一放。
12/14(三)
到這天我終於有點按耐不住了,
撥了他們官網的客服電話0800-051-148
問他們的客服小姐為什麼會缺貨、何時會出貨,
和我到底能不能在周日之前拿到商品,
(我妹周日上台北來要帶回桃園的聖誕禮物)
客服查了一下跟我說商品沒有缺貨
商品沒有缺貨 商品沒有缺貨!?
(那官網的顯示是怎麼回事?)
商品會在訂購的三到五個工作天到貨
(到這時候我都還相信禮拜五一定會到,周日要拿到絕對不是問題。)
12/15(四)
打開官網查詢發現根本還是顯示缺貨中,
而且連掛單編號都沒有,打電話給客服他說貨品在整理中要我再等等
客服人員的態度很冷淡,感覺就像只是搬出罐頭回答,
於是我就打去了總公司,總機小姐幫我轉給相關單位,
這位小姐還算有誠意,給我的答覆是已經把掛單編號放上去了,
這幾天就會到。(現在想想她根本刻意迴避是不是會在周日之前到的問題。)
於是我暫時安靜地等待貨品寄來。
按了郵局的包裹查詢,怎麼查都是無資料。
12/16(五)
今天已經是三到五個工作天的最後一天了,
查了一下郵局還是沒有消息,
適逢禮拜五,如果再不確認資料怕禮拜六郵局也沒上班,
於是打了電話請郵局幫我查包裹,
郵局還是查不到資料。
而且郵局方表示,掛單編碼可以先拿到
這讓我不得不起疑,網路上的狀態會不會根本只是騙人的,
只是覺得這個客人很煩,所以趕快弄個編碼上去,
免得她又來抗議。
12/17(六)
查詢包裹還是無資料,
完全沒有資料!!!
也沒收到貨,之前的保證根本就是唬我,
此時我已徹底死心,然後非常憤怒,
這不是無理取鬧,我只是想要按時收到貨、討厭被騙!
於是我很激動地打了一通客服電話,
這次的客服人員態度也很差,
大概是因為我真的忍不住了,
按照他們自己的標準三到五天到貨,
我追了這麼久,結果還是收不到,
然後客服人員分機2366 張小姐口氣就是一副:
對阿我很抱歉不好意思喔你就是收不到貨只能等禮拜一總公司上班來處理
我只是小小的客服部只能一直請示主管但就是解決不了你的問題欸抱歉囉
打我阿笨蛋!的態度。
所以我就把我這幾天的鳥氣不帶髒字地全部罵出來,
我很想維持風度,但老實說這有點難度。
到最後她也不想回應我了,一直傳來打字的聲音,
我問她在打什麼,她說她在打內部信件呈報給主管,
把我說的話一字不漏地打下來。
OK FINE!
講到這裡我也不想跟她浪費時間了,
我要她解決的問題只有:我要在周日之前拿到貨
但顯然她完全無法解決,只能一直卸責、一直謝罪,毫無誠意的那種。
希望這篇勸世文,能讓更多的人知道,
在屈臣氏官方網站購買東西,
假設他們出貨迅速,那只是運氣好,
但如果不小心出了問題,
他們的客服什、麼、都、做、不、到,
只能請你等,永無止盡地等。
--
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