小心選購西雅圖皇家拿鐵 - costco
By Selena
at 2008-10-29T19:35
at 2008-10-29T19:35
Table of Contents
今天衝去中和costco想說把金幣抵掉
試喝過西雅圖皇家拿鐵後覺得不錯拿了一箱
當時板上的拿鐵很怪
箱子上都多了透明膠帶封口
本以為是怕顧客偷開所採取的措施
且附近幾箱都是相同情形
就不以為意的拿了
回來後本想分享給朋友所以打開了箱子
沒想到封箱的地方居然被拆過了
上層看也沒裝滿的樣子
仔細清點了一下
總共少了14包,不像是機器漏放
於是打電話到中和COSTCO詢問
得到了制式回答"那您帶來我們退錢給您"
但這不是消費者的錯吧
為何要我們多花一趟來回的油錢和時間去彌補這個不是我們犯的錯?
於是我跟接電話的小姐說
"這不是我一年繳1200會費該得的服務吧"
"我怎知這不是其他客人拆過之後,你們又拿出來賣的?"
"若今天消費者沒有懷疑,是否我們就得吃這個暗虧?"
小姐才答應去幫我問上面該怎麼處理再回電給我
從三點多到剛剛都還沒接到回覆的電話
這篇文章主要還是提醒大家
買類似數量的產品,還是結完帳後馬上清點清楚
免得事後處理被晾著
--
Tags:
costco
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