對於瑕疵的接受度-Zatchels - 網店

By Emily
at 2019-05-24T20:32
at 2019-05-24T20:32
Table of Contents
不知道大家對於包包的瑕疵接受度如何?
上個禮拜朋友終於收到了大概3月中訂的Zatchels包包,滿懷期待的開箱,但對於包包的瑕
疵有點不能接受,雖然不是上萬塊的包包,但好歹一個也都大約兩千。有寫信給Zatchels
,對方回信也蠻快的,但基本上就是說“這個包包有通過我們的品質管理,另一個包包你
稍微喬一下就好,當然你要退貨的話也可以喔“。但似乎退回去的運費得自己負擔,可能
就超過買價的一半了吧(朋友在美國)...
Zatchels的回覆
https://imgur.com/500Yqo6
覺得有瑕疵的部分-1
紅白條沒有切齊,而且整個歪掉,附近黑色縫線的地方也有點混亂。
https://imgur.com/G138RVf
覺得有瑕疵的部分-2
圓形金屬釦跟三角形縫線完全歪掉,葉子形狀的蓋子也是歪的。
https://imgur.com/zmeV8Iv
這次一共買了五個包,這兩個是比較明顯的,其他三個也都有一些其他小瑕疵。
想討論的點就是,這樣的瑕疵是大部分人能接受的嗎?
BTW這次買的主要心得是,如果對縫線比較有要求的人,在買Zatchels前建議可以再多考
慮考慮。而且預計送達日一延再延,客服都以收到大量訂單之類的幾句就帶過了。
--
上個禮拜朋友終於收到了大概3月中訂的Zatchels包包,滿懷期待的開箱,但對於包包的瑕
疵有點不能接受,雖然不是上萬塊的包包,但好歹一個也都大約兩千。有寫信給Zatchels
,對方回信也蠻快的,但基本上就是說“這個包包有通過我們的品質管理,另一個包包你
稍微喬一下就好,當然你要退貨的話也可以喔“。但似乎退回去的運費得自己負擔,可能
就超過買價的一半了吧(朋友在美國)...
Zatchels的回覆
https://imgur.com/500Yqo6
覺得有瑕疵的部分-1
紅白條沒有切齊,而且整個歪掉,附近黑色縫線的地方也有點混亂。
https://imgur.com/G138RVf
覺得有瑕疵的部分-2
圓形金屬釦跟三角形縫線完全歪掉,葉子形狀的蓋子也是歪的。
https://imgur.com/zmeV8Iv
這次一共買了五個包,這兩個是比較明顯的,其他三個也都有一些其他小瑕疵。
想討論的點就是,這樣的瑕疵是大部分人能接受的嗎?
BTW這次買的主要心得是,如果對縫線比較有要求的人,在買Zatchels前建議可以再多考
慮考慮。而且預計送達日一延再延,客服都以收到大量訂單之類的幾句就帶過了。
--
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