好市多退貨規則之發揚光大 - 好市多
By Ophelia
at 2012-01-29T15:18
at 2012-01-29T15:18
Table of Contents
在好市多的餐飲部上班也上了有半年多了
客人好說也接了上千位了
客人好的還是占大多數，雖然有些在點的時候會很不耐煩
我們上班有時偶爾會遇到來退貨的客人 有的是買錯pizza口味 或是 買了一杯可樂 可能喝
一喝 覺得肚子餓 就來退可樂 換成熱狗的 那本著 無條件退貨的大原則~我們基本上都會
讓客人退/換 (不過我們基本上都會先告知客人 那些退回來的食物我們都會直接丟掉
不管有沒有動過，雖然各人覺得這樣蠻浪費的...)
今天上班的時候讓我"聽到"一個我覺得最沒有齒的客人...
事情是這樣的.......
當我在很專心的跟烤爐裡不斷跑出來的pizza跟三種口味的卷奮鬥的時候 我耳裡傳來了一
段對話，
男聲:" 小姐，我要退貨(整盒的pizza，但裡面吃到剩兩三塊)。"
員工:"是的，先生請問是有什麼不符合您的口味，以致於讓您想退貨呢"
男聲:"喔~沒有阿~就買太多，吃不完，所以要退。"
接下來的對話，由於新一批的pizza跟卷怪又出現了~我又開心專心的幹掉它們所以沒聽清楚
不過下班後我有問那個員工，她就跟我說 她有跟那先生說不然幫他把pizza打包方便他帶
回去吃，但那位先生就很堅持的要退貨。 最後還是請主任來退錢給那位先生。
聽完我只覺得整個很無言，真怕以後那位先生會食髓知味 會不會以後來個牛肉卷吃到剩
1/4 來說吃不完要退之類的呢??
我只想說，退貨應該不是拿來這樣用的吧....
ps 順便說一下，請在好市多用餐的人吃完請順手把垃圾丟掉好嗎....我們不是餐廳
沒有收服務費，請有點公德心....。
------------------------------------------------------------------------------
不知道會不會又有人來噓說 敢寫無條件退貨就不要在那該 之類的話齁~
--
客人好說也接了上千位了
客人好的還是占大多數，雖然有些在點的時候會很不耐煩
我們上班有時偶爾會遇到來退貨的客人 有的是買錯pizza口味 或是 買了一杯可樂 可能喝
一喝 覺得肚子餓 就來退可樂 換成熱狗的 那本著 無條件退貨的大原則~我們基本上都會
讓客人退/換 (不過我們基本上都會先告知客人 那些退回來的食物我們都會直接丟掉
不管有沒有動過，雖然各人覺得這樣蠻浪費的...)
今天上班的時候讓我"聽到"一個我覺得最沒有齒的客人...
事情是這樣的.......
當我在很專心的跟烤爐裡不斷跑出來的pizza跟三種口味的卷奮鬥的時候 我耳裡傳來了一
段對話，
男聲:" 小姐，我要退貨(整盒的pizza，但裡面吃到剩兩三塊)。"
員工:"是的，先生請問是有什麼不符合您的口味，以致於讓您想退貨呢"
男聲:"喔~沒有阿~就買太多，吃不完，所以要退。"
接下來的對話，由於新一批的pizza跟卷怪又出現了~我又開心專心的幹掉它們所以沒聽清楚
不過下班後我有問那個員工，她就跟我說 她有跟那先生說不然幫他把pizza打包方便他帶
回去吃，但那位先生就很堅持的要退貨。 最後還是請主任來退錢給那位先生。
聽完我只覺得整個很無言，真怕以後那位先生會食髓知味 會不會以後來個牛肉卷吃到剩
1/4 來說吃不完要退之類的呢??
我只想說，退貨應該不是拿來這樣用的吧....
ps 順便說一下，請在好市多用餐的人吃完請順手把垃圾丟掉好嗎....我們不是餐廳
沒有收服務費，請有點公德心....。
------------------------------------------------------------------------------
不知道會不會又有人來噓說 敢寫無條件退貨就不要在那該 之類的話齁~
--
Tags:
好市多
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