好市多退貨經驗兼口味分享 - 好市多
By Puput
at 2021-08-22T20:25
at 2021-08-22T20:25
Table of Contents
最後結論寫這邊 :
客服主管剛打來,很明確指出不管是客服當下處理的退貨櫃檯自稱退貨商品需剩半數是錯
誤的。
並稱好市多最大的價值(重複了好幾次)就是提供給會員無條件退貨,自始至終關於退貨的
條款只有這條:
「凡購買好市多所提供之產品,除附有廠商保證書外,並享有好市多全額退款保證。」
(客服自行逐字念出 XD)
並說昨天他們內部就有看到這篇已著手處理了 (驚)
然後也不會有任何因為剩餘量、包裝完整與否的任何因素可以拒絕會員「不滿意退貨」這
件事。
除非有特殊狀況會需跟主管討論後才讓會員退貨。這時我就笑說可是這個特殊狀況會不會
很多 ^^”
客服就又重申了:
全額退款保證是好市多最大的價值等等的條款。
電話大致是這樣告一段落。
我是不是被摸頭了 ~~~ 雖然貨後來也順利退款了,客服也回應會告知汐止店第一線人員
。不知道我還需要做什麼嗎
希望大家往後退貨都能順順利利 ~~
我自己以後在購買上也會比較小心謹慎,如果有不確定口味不會冒然購入
這週五買了這個組合,裡面有五品脫。
https://i.imgur.com/G2krVf9.jpg
想說口味都是看起來滿好吃的應該不會雷
抹茶 巧克力甘納許 萊姆雪酪*2 夏威夷果仁
結果就唯獨特別給兩罐的萊姆Mojito 雪酪嚐起來好像清潔劑 (個人口味不合QQ)
跟好吃的蘭姆葡萄天差地遠哦 !
吃了幾口真的撐不下去決定今天去退貨 ~
其他因為吃的時候沒想過會退貨所以沒留包裝,
想說退這兩罐的錢也好。
事前還查了會員規章:
凡購買好市多所提供之產品,除附有廠商保證書外,並享有好市多全額退款保證。
信心滿滿的去退貨,沒有先問客服是我的錯。
結果退貨就被拒絕惹~
櫃檯說任何商品要剩半數以上才能退,
5罐的半數應該要帶2.5罐。
我有解釋說,每個口味都不一樣,
我剛好吃到這種口味才覺得不好吃,
也只吃了幾口另一罐全新的。
但櫃檯說這是防止奧客政策,沒辦法。
( 我是黑色會員卡 一年消費15萬以上,
只退貨過一次買錯有開封但沒用過的東西,應該不是什麼黑名單吧 QQ )
後來現場致電給客服,答案也是一樣的。
他們同意汐止店的作法,
並說這個有寫在網路上的會員規章裡。
所以上來跟大家分享這個經驗,
這種多種口味的最好全部都先吃一口確認 (誤)
以防不能退貨。
然後這個口味真的不好吃~~~~
「萊姆Mojito 調酒雪酪」
補後續:
櫃檯仍表示要剩半數以上才能退,但幫我們請示經理。經理主動請我們再買一組(應該是
要幫我們平均兩組的數量使其超過半數)再退我們兩組的錢。
同時我也已經寫信給臺灣客服,整理前文及版友推文的意見外,亦請好市多明確指出退貨
商品需剩半數以上的條文記載在何處,以及確認是否有新的會員規章需要我們重新簽署。
若有回覆與向美國總公司來往的過程會上來向大家報告,也謝謝大家的幫忙 ~~~
p.s. 好市多社團昨天有篇文也有聊到這個口味,9.5成以上的評價都是爆難吃 XDD
--
客服主管剛打來,很明確指出不管是客服當下處理的退貨櫃檯自稱退貨商品需剩半數是錯
誤的。
並稱好市多最大的價值(重複了好幾次)就是提供給會員無條件退貨,自始至終關於退貨的
條款只有這條:
「凡購買好市多所提供之產品,除附有廠商保證書外,並享有好市多全額退款保證。」
(客服自行逐字念出 XD)
並說昨天他們內部就有看到這篇已著手處理了 (驚)
然後也不會有任何因為剩餘量、包裝完整與否的任何因素可以拒絕會員「不滿意退貨」這
件事。
除非有特殊狀況會需跟主管討論後才讓會員退貨。這時我就笑說可是這個特殊狀況會不會
很多 ^^”
客服就又重申了:
全額退款保證是好市多最大的價值等等的條款。
電話大致是這樣告一段落。
我是不是被摸頭了 ~~~ 雖然貨後來也順利退款了,客服也回應會告知汐止店第一線人員
。不知道我還需要做什麼嗎
希望大家往後退貨都能順順利利 ~~
我自己以後在購買上也會比較小心謹慎,如果有不確定口味不會冒然購入
這週五買了這個組合,裡面有五品脫。
https://i.imgur.com/G2krVf9.jpg
想說口味都是看起來滿好吃的應該不會雷
抹茶 巧克力甘納許 萊姆雪酪*2 夏威夷果仁
結果就唯獨特別給兩罐的萊姆Mojito 雪酪嚐起來好像清潔劑 (個人口味不合QQ)
跟好吃的蘭姆葡萄天差地遠哦 !
吃了幾口真的撐不下去決定今天去退貨 ~
其他因為吃的時候沒想過會退貨所以沒留包裝,
想說退這兩罐的錢也好。
事前還查了會員規章:
凡購買好市多所提供之產品,除附有廠商保證書外,並享有好市多全額退款保證。
信心滿滿的去退貨,沒有先問客服是我的錯。
結果退貨就被拒絕惹~
櫃檯說任何商品要剩半數以上才能退,
5罐的半數應該要帶2.5罐。
我有解釋說,每個口味都不一樣,
我剛好吃到這種口味才覺得不好吃,
也只吃了幾口另一罐全新的。
但櫃檯說這是防止奧客政策,沒辦法。
( 我是黑色會員卡 一年消費15萬以上,
只退貨過一次買錯有開封但沒用過的東西,應該不是什麼黑名單吧 QQ )
後來現場致電給客服,答案也是一樣的。
他們同意汐止店的作法,
並說這個有寫在網路上的會員規章裡。
所以上來跟大家分享這個經驗,
這種多種口味的最好全部都先吃一口確認 (誤)
以防不能退貨。
然後這個口味真的不好吃~~~~
「萊姆Mojito 調酒雪酪」
補後續:
櫃檯仍表示要剩半數以上才能退,但幫我們請示經理。經理主動請我們再買一組(應該是
要幫我們平均兩組的數量使其超過半數)再退我們兩組的錢。
同時我也已經寫信給臺灣客服,整理前文及版友推文的意見外,亦請好市多明確指出退貨
商品需剩半數以上的條文記載在何處,以及確認是否有新的會員規章需要我們重新簽署。
若有回覆與向美國總公司來往的過程會上來向大家報告,也謝謝大家的幫忙 ~~~
p.s. 好市多社團昨天有篇文也有聊到這個口味,9.5成以上的評價都是爆難吃 XDD
--
Tags:
好市多
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