好市多3C商品退貨潛規則? - 好市多
By Vanessa
at 2012-12-15T10:25
at 2012-12-15T10:25
Table of Contents
大約半年前在某間知名好市多買了一個耳機,買回家就覺得不是很好聽,
想說可能一兩千的耳機就只有這種品質,也就將就著用。
直到最近有朋友給我聽同樣款的耳機,一聽才知道我的耳機原本就有問題,
不應該是這種聲音,所以馬上到好事多退貨。
結果就發生這種狀況
店員A:為什麼要退?
我:好像故障,怪怪的。(規定不是不需要原因嗎?)
店員A:你這個超過90天 不能退
我:90天? 你後面那個牌子好像沒有寫到耳機?
後面的超大牌子就寫( http://www.costco.com.tw/costco.htm 同官網最後第二點)
電視、電腦、相機、攝影機、iPod / MP3播放器和手機享有90天之內退貨保證。
店員A:耳機就是3C產品,3C產品就是90天,其他產品是30天。
我:3C全部都90天?其他商品都30天?!你規定在哪翻給我看
此時另外一個店員過來加入對話
店員B:是的,3C就是90天,你看後面寫的
我:後面哪裡有寫到3C跟耳機幾個字??
店員B:有人電視買90天還要來退
我:喔(所以跟這個有什麼關係?),好那你把明文規定拿出來給我看,我就走
兩位店員拿不出規定,店員C出現
店員C:規定就是這樣,很抱歉
我:所以你保證有這條規定?我寫信到好事多總公司可以得到同樣回應?
此時店員似乎有點錯愕,竟然說出下面這句話
店員C:這規定只有針對"亞洲人"
我:只針對亞洲人??!!!(這種種族歧視的規定好市多敢訂??)
到這裡我火已經起來了,原來跟傳聞的一樣,這間店真的有很多潛規則
後來他們請主管出來,主管看了看要讓我退
店員A:你要把包裝跟說明書都帶來才可以退
我:半年前的包裝跟說明書怎麼可能還在?
店員A:我們賣給你有包裝跟說明書,你要退當然全部都要還
我:所以有這條規則?在哪裡,請翻給我看
店員就不講話了。
因為當時沒辦法上網,回來一查,根本沒有30天的規定,耳機也不在90天的範圍,
退貨時包裝跟說明書非必要,更沒有什麼針對亞洲人的規定
這次退貨真的很令人不高興,我買耳機時又不知道他是壞的,是剛好半年後碰到好的,
才知道當時就有問題,加上這間傳說中的店竟然可以當著客人的面,講出這麼多潛規則,
還什麼針對亞洲人,真的很誇張,我真的很好奇是不是私底下員工訓練都叫店員要刁難?
還是退貨他們會被扣薪水?為什麼總是要請主管出來才能退符合規定的商品呢?
有沒有在好市多工作過的版友,可以分享一下答應退貨後,會被懲罰還是怎樣的事情?
--
想說可能一兩千的耳機就只有這種品質,也就將就著用。
直到最近有朋友給我聽同樣款的耳機,一聽才知道我的耳機原本就有問題,
不應該是這種聲音,所以馬上到好事多退貨。
結果就發生這種狀況
店員A:為什麼要退?
我:好像故障,怪怪的。(規定不是不需要原因嗎?)
店員A:你這個超過90天 不能退
我:90天? 你後面那個牌子好像沒有寫到耳機?
後面的超大牌子就寫( http://www.costco.com.tw/costco.htm 同官網最後第二點)
電視、電腦、相機、攝影機、iPod / MP3播放器和手機享有90天之內退貨保證。
店員A:耳機就是3C產品,3C產品就是90天,其他產品是30天。
我:3C全部都90天?其他商品都30天?!你規定在哪翻給我看
此時另外一個店員過來加入對話
店員B:是的,3C就是90天,你看後面寫的
我:後面哪裡有寫到3C跟耳機幾個字??
店員B:有人電視買90天還要來退
我:喔(所以跟這個有什麼關係?),好那你把明文規定拿出來給我看,我就走
兩位店員拿不出規定,店員C出現
店員C:規定就是這樣,很抱歉
我:所以你保證有這條規定?我寫信到好事多總公司可以得到同樣回應?
此時店員似乎有點錯愕,竟然說出下面這句話
店員C:這規定只有針對"亞洲人"
我:只針對亞洲人??!!!(這種種族歧視的規定好市多敢訂??)
到這裡我火已經起來了,原來跟傳聞的一樣,這間店真的有很多潛規則
後來他們請主管出來,主管看了看要讓我退
店員A:你要把包裝跟說明書都帶來才可以退
我:半年前的包裝跟說明書怎麼可能還在?
店員A:我們賣給你有包裝跟說明書,你要退當然全部都要還
我:所以有這條規則?在哪裡,請翻給我看
店員就不講話了。
因為當時沒辦法上網,回來一查,根本沒有30天的規定,耳機也不在90天的範圍,
退貨時包裝跟說明書非必要,更沒有什麼針對亞洲人的規定
這次退貨真的很令人不高興,我買耳機時又不知道他是壞的,是剛好半年後碰到好的,
才知道當時就有問題,加上這間傳說中的店竟然可以當著客人的面,講出這麼多潛規則,
還什麼針對亞洲人,真的很誇張,我真的很好奇是不是私底下員工訓練都叫店員要刁難?
還是退貨他們會被扣薪水?為什麼總是要請主管出來才能退符合規定的商品呢?
有沒有在好市多工作過的版友,可以分享一下答應退貨後,會被懲罰還是怎樣的事情?
--
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