天貓賣家發錯貨導致清關被退的運費求償 - 網店
By Erin
at 2017-12-29T17:43
at 2017-12-29T17:43
Table of Contents
各位板友們好
想詢問是否有相關經驗的版友可以提供幫助
這次雙12優惠不錯買了不少東西(遮臉
在這個店家給女兒買了兩組拼圖+畫冊
http://i.imgur.com/v3NrpoZ.jpg
東西都到私人集貨後要發貨回台灣
在清關時才發現包裹有液體被退回
原本以為是贈品的關係
結果請集運拆包發現東西跟我買的完全不一樣
集運
http://i.imgur.com/6PLLico.jpg
http://i.imgur.com/L6E4zQB.jpg
http://i.imgur.com/dG8uqlK.jpg
http://i.imgur.com/E9v8Ldz.jpg
賣家
http://i.imgur.com/mwQmd6t.jpg
http://i.imgur.com/OkWPzwT.jpg
http://i.imgur.com/pB3lasZ.jpg
回應給賣家
賣家也清楚液體跟粉末是過不了海關的
後來請求賠償他們的失誤造成的運費損失
從原本的40r(20%+換貨運費)到後面只願意賠償60r(30%+換貨運費)
後來怎麼溝通就咬死只願意賠償單趟運費的30%(也就是154r的30%+9元退貨運費)
並一直說沒有轉運成功運費是會退回的
http://i.imgur.com/n07bwiK.jpg
http://i.imgur.com/jm5yHsX.jpg
我也跟集運詢問過
東西只要刷條碼運費就收走了
是不可能退的
http://i.imgur.com/nyeAsjm.jpg
我一直以為所謂的賠償30%是我兩趟運費總額的30%
結果賣家說是單趟
且說是按規定給的
並且話裡話外都說是返現…
問淘寶雲客服
雲客服也只建議我申請退款後再申請維權
不然就請我聯繫淘寶海外客服 囧
想詢問是否有類似經驗的版友能提供幫助或分享(跪
如果請淘寶客服維權介入是否能成功申請到運費理賠?
謝謝
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