大家結帳時會跟店員說謝謝嗎？ - 顧客行為
By Hamiltion
at 2007-10-30T13:42
at 2007-10-30T13:42
Table of Contents
看到這篇文章的推文，實在是讓人就甘心欸，
可是，回想我幫客人結帳的經驗，
十位客人裡面，
大概有九位都是東西拿了以後，面無表情轉頭就走......
甚至幫客人查詢商品以後，會說聲謝謝的真的非常少。
我當然知道客人沒有義務要跟店員說謝謝，
但是長期處在這種冷漠的人際關係中，
真的會讓人提不起勁來真誠去服務客人。
希望有一天，來店裡的客人都可以跟這篇文章推文的人一樣可愛。
--
可是，回想我幫客人結帳的經驗，
十位客人裡面，
大概有九位都是東西拿了以後，面無表情轉頭就走......
甚至幫客人查詢商品以後，會說聲謝謝的真的非常少。
我當然知道客人沒有義務要跟店員說謝謝，
但是長期處在這種冷漠的人際關係中，
真的會讓人提不起勁來真誠去服務客人。
希望有一天，來店裡的客人都可以跟這篇文章推文的人一樣可愛。
--
Tags:
顧客行為
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