台中好市多退貨被白眼 - 大賣場

By Ula
at 2014-01-05T10:14
at 2014-01-05T10:14
Table of Contents
好市多本來就是標榜無條件退貨的~
吃剩下一點只要你有臉去退~且自行承擔往後續不續約的風險
店員就該退給你
原因就自己隨便編一個就好(不好吃等等)
至於為啥吃這麼多再退~? 就愈吃愈難吃愈吃愈不爽!最後來退不行嗎?
還有6成已經算給你面子了..
原PO 以後要退就一直說太難吃 要退就可!
不用講一堆實際原因,搞得店員好像是你長官一樣,每件都要報告。
再問下去 你就直接問問他直稱姓名以及客訴專線好了..
反正再怎麼說~某些XX店員總有一堆腦補!
一堆自以為幫公司省錢省事省手續的員工~也不知道這樣會得到啥好處~?
好市多敢這樣玩~他就是敢這樣承擔,可能退貨成本已經算在年費裡了
畢竟好市多東西量大且也並不算''最''便宜
每間大賣場也只有好市多敢收年費~但也是一間間開
如果好市多覺得玩不下去,他自己就會改規定,改規則
也不用員工幫他想辦法解決..
客人照規定退
員工也不該一直細問退貨原因或搞些小動作>>直接馬上退就好!
如果詢問退貨原因(可能電腦要記錄之類的決定以後進不進貨之類的)
那就該跟消費者講~請消費者告知原因~(消費者願不願意告訴你這又是另一回事)
要是不願意告訴你自己隨便打個原因很難?
要是真有''專業''退貨者自然好市多高層也會停止與之續約
(好市多要不要提供續約是可以自己決定的~但在合約內,就必須按規定走)
這就像你手機綁不綁約你可以自己決定(不爽直接跳槽)
但是簽定合約你期間內你就是要照規定走..(不走就是付違約金)
總會有XX員工覺得好像每個退貨的就是來找碴
KEY個鍵盤也在酸言酸語..難怪好市多自己都覺得退貨量太少年費都收不下去了..ZZ
要是這麼愛問東問西,直接去其他賣場高就不就好了
沒有明文規定無條件退貨的賣場妳愛擺啥高姿態就啥高姿態..
我還看過有人在家樂福退過腳底都已經磨平的鞋子~
家樂福也讓他退..只是有點傻眼的說下次退貨要保持商品完整= =態度也頗平靜..
我為啥知道..因為我就是在他旁邊要改會原資料的下一位客人..
(當然這也有可能是個案)
意思是說家樂福不收年費都可這樣了~
好市多還可以雞毛問這麼多也真是不簡單..
無條件貨的真諦就是像圖片這樣~
行李箱貼了一堆國外的登機標籤也讓你退~
自己後續針對那位客人隔年要不要提供續約~好市多可以自己決定
畢竟年費1200真的也是一筆錢~
有人就是退貨方便辦會員(不擅長溝通,跟人講話就都要戴上鍵盤的..)
>>>還被賣場員工大言不慚的問退貨原因~當然會不爽
有人要貪心每次吃到剩一點去無條件退貨辦會員的..
有人為了國外商品去辦會員的
有人為了熟食去辦會員的
像本魯就是為了''副統''和''高金''德國香腸去辦的..
一樣米百樣人
但是規定下來~處理流程就該一樣,不該因人而異。
後續續約問題就不是服務員的責任範圍~
公司運作本就是金字塔~
按照規定做好''份內''事情很難??
純粹有感而發..
本魯很少退貨~ (好市多真得太遠+我不會買自己不需要的東西)
唯一有過一次就是買了電視曾經很夯但是超難吃的''松露巧克力...''
曾經想退..還沒拿去退..竟然就有板友用原價和我買了..(還住我附近..真省事)
但是真有要退我是會一定退的 (繳了1200義務 本就該得到安靜無聲的權利..)
繳了費,盡了義務,就該享受權利了!不是?
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