反推,小蔡冷氣 - 冷氣
By Jacob
at 2020-07-16T11:56
at 2020-07-16T11:56
Table of Contents
如果有沒回覆到的可以在下方補充我也會回復,是我們的錯我一定認帳加倍補償,
不是我們的問題我們也會清楚說明避免其他客人購買後發生。
另外關於我們家的任何客訴都可以站內信或+LINE @YYTT 在符合狀況下都會盡力處理。
客人:雖然小蔡說有自己工班,但是至少至2020/05/26 高雄地區還是外包
回覆:
此件為自己工班師傅,不知道您從哪邊認為是外包?
客人:
小蔡到底有沒比較便宜?見仁見智,比價要同基準才能比
小蔡報價很漂亮,台面上沒一個能打的,
但實際購買後坐地起價東加西加,最後我是覺得差不多
只覺得自己浪費了一堆時間,跟花錢買氣受
回覆:
我們報價都依照非標準裝報價收費,如果有差異都會加倍退還!
非標準安裝施工表也都清楚揭露,可以拿去跟量販店做比較。
客人:
不要以為看了夠多案例,避掉小蔡所有地雷就好
我可以等,也看到MOBILE01有人信用卡刷卡非本人被他告,或是臨時不想買被吃1000
所以盡量配合,完全照他規矩走,結果還是有不愉快的消費經驗
回覆:
我們確實很多的安裝量,但網頁都有標示清楚各種收費方式。
關於冷氣作業處理費用我們也做出清楚說明。
○冷氣商品售出如有施工環境等因素無法安裝,可選擇扣除標準安裝費購買空機(依照銅管
每米收費尺寸*5公尺),『換貨』需支付冷氣作業處理費1000元,若『退貨』將扣除冷氣作
業處理費1000元。此費用為商品轉人員派工/轉倉費用/退貨倉儲/師傅出車勞務費部分負擔
。
客人:
真的想磨練脾氣,修身養性踩地雷看看的話
場勘要請師傅列出完整明細(而且要請師傅簽名)
不要太信任小蔡,口說都無憑,事後只能像苦主啞巴吃黃蓮
回覆:
您安裝完畢也有簽名〈圖片三〉,
不知道您是否還記得最後面是多-500元,但其實此筆我們有備註不收勘場500
但師傅也當場讓您扣除了,之後師傅確實回來查詢也沒收過這費用。
施工後,看實品完工圖,在對照收費表,也不會發生啞巴吃黃蓮。
客人:連場勘說不用的高空離地200公分也要收
理由是他紅框處有打固定釘
我能同意你收,但是場勘時要說好阿,
回覆:200公分? 您自己測量都說253公分了。為何沒說實話呢?
另外關於您圈起來位置師傅更是也爬上400公分以上高度。
危險施工勘場一定都會說哦,不會不收的。
非標準安裝明細也清楚提到這部分外牆懸掛1500元起
〈圖片一〉客服回覆客人所有提問
https://p.3c3c.com.tw/pt/01.jpg
〈圖片二〉
客人得到訊息後承認很多地方沒看到
另外關於離地部分您自己都說253公分了,怎麼在這邊卻只說200公分?
https://p.3c3c.com.tw/pt/02.jpg
〈圖片三〉
現場安裝完畢都會簽名確認。
https://p.3c3c.com.tw/pt/03.jpg
〈圖片四〉
您的管線並非從一樓進去,而是到二樓頂進去,
所以不管如何任誰都是有危險施工的。
這部分其實網頁非標準安裝也寫得非常清楚
https://p.3c3c.com.tw/pt/04.jpg
補充說明客人推文說:
現場加價同意後,完工還在加一次價.真會做生意
小蔡的師傅自己說自己外包,我還有另外兩台冷氣要裝
師傅知道這台只是試水溫後,說後面兩台可以直接找他
他們是不是沒串好?
回覆:
請不要亂編故事,從一開始253公分到PO文說200公分
師傅聽到您此筆的狀況,應該跑都來不及了,
怎麼還敢會說後面二台找他呢?沒關係您就繼續掰故事吧...
施工完畢確認沒問題才會收款簽收,如果當下沒有溝通好
您也可以不付錢當場師傅拆機回來。
--
不是我們的問題我們也會清楚說明避免其他客人購買後發生。
另外關於我們家的任何客訴都可以站內信或+LINE @YYTT 在符合狀況下都會盡力處理。
客人:雖然小蔡說有自己工班,但是至少至2020/05/26 高雄地區還是外包
回覆:
此件為自己工班師傅,不知道您從哪邊認為是外包?
客人:
小蔡到底有沒比較便宜?見仁見智,比價要同基準才能比
小蔡報價很漂亮,台面上沒一個能打的,
但實際購買後坐地起價東加西加,最後我是覺得差不多
只覺得自己浪費了一堆時間,跟花錢買氣受
回覆:
我們報價都依照非標準裝報價收費,如果有差異都會加倍退還!
非標準安裝施工表也都清楚揭露,可以拿去跟量販店做比較。
客人:
不要以為看了夠多案例,避掉小蔡所有地雷就好
我可以等,也看到MOBILE01有人信用卡刷卡非本人被他告,或是臨時不想買被吃1000
所以盡量配合,完全照他規矩走,結果還是有不愉快的消費經驗
回覆:
我們確實很多的安裝量,但網頁都有標示清楚各種收費方式。
關於冷氣作業處理費用我們也做出清楚說明。
○冷氣商品售出如有施工環境等因素無法安裝,可選擇扣除標準安裝費購買空機(依照銅管
每米收費尺寸*5公尺),『換貨』需支付冷氣作業處理費1000元,若『退貨』將扣除冷氣作
業處理費1000元。此費用為商品轉人員派工/轉倉費用/退貨倉儲/師傅出車勞務費部分負擔
。
客人:
真的想磨練脾氣,修身養性踩地雷看看的話
場勘要請師傅列出完整明細(而且要請師傅簽名)
不要太信任小蔡,口說都無憑,事後只能像苦主啞巴吃黃蓮
回覆:
您安裝完畢也有簽名〈圖片三〉,
不知道您是否還記得最後面是多-500元,但其實此筆我們有備註不收勘場500
但師傅也當場讓您扣除了,之後師傅確實回來查詢也沒收過這費用。
施工後,看實品完工圖,在對照收費表,也不會發生啞巴吃黃蓮。
客人:連場勘說不用的高空離地200公分也要收
理由是他紅框處有打固定釘
我能同意你收,但是場勘時要說好阿,
回覆:200公分? 您自己測量都說253公分了。為何沒說實話呢?
另外關於您圈起來位置師傅更是也爬上400公分以上高度。
危險施工勘場一定都會說哦,不會不收的。
非標準安裝明細也清楚提到這部分外牆懸掛1500元起
〈圖片一〉客服回覆客人所有提問
https://p.3c3c.com.tw/pt/01.jpg
〈圖片二〉
客人得到訊息後承認很多地方沒看到
另外關於離地部分您自己都說253公分了,怎麼在這邊卻只說200公分?
https://p.3c3c.com.tw/pt/02.jpg
〈圖片三〉
現場安裝完畢都會簽名確認。
https://p.3c3c.com.tw/pt/03.jpg
〈圖片四〉
您的管線並非從一樓進去,而是到二樓頂進去,
所以不管如何任誰都是有危險施工的。
這部分其實網頁非標準安裝也寫得非常清楚
https://p.3c3c.com.tw/pt/04.jpg
補充說明客人推文說:
現場加價同意後,完工還在加一次價.真會做生意
小蔡的師傅自己說自己外包,我還有另外兩台冷氣要裝
師傅知道這台只是試水溫後,說後面兩台可以直接找他
他們是不是沒串好?
回覆:
請不要亂編故事,從一開始253公分到PO文說200公分
師傅聽到您此筆的狀況,應該跑都來不及了,
怎麼還敢會說後面二台找他呢?沒關係您就繼續掰故事吧...
施工完畢確認沒問題才會收款簽收,如果當下沒有溝通好
您也可以不付錢當場師傅拆機回來。
--
Tags:
冷氣
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