原裝進口 - 顧客行為
By Carol
at 2010-04-07T14:19
at 2010-04-07T14:19
Table of Contents
常常會遇到客人總是要原裝進口的家電
如果沒有原裝
就很難教客人買下手...
======故事開始線======
一開始,客人先詢問商品的功能
然後我就一如往常的說明講解
好不容易
似乎該問的都問完了
最後客人問:這是哪裡製造的?
我:中國。
--這時客人表情好像受到驚嚇一樣--
客人:唉~呦,大陸製的喔!?
大陸製的都黑心貨啦,沒有原裝的嗎?
我:不好意思,這商品沒有日本原裝的。
客人:沒有台灣的嗎?
我:因為產線都設在大陸所以也不會有台灣製的。
客人:...........那我再考慮一下好了。
======然後在氣氛有點尷尬的情況下客人就離開了======
當然,也有遇到直接先問產地
完全不浪費彼此時間
第二句就拜拜的客人
只能說大陸的黑心商品深植人心
即使牌子是日本大廠
即使說明了自家品牌對商譽的重要性
有些顧客還是會在購買前卻步...
--
如果沒有原裝
就很難教客人買下手...
======故事開始線======
一開始,客人先詢問商品的功能
然後我就一如往常的說明講解
好不容易
似乎該問的都問完了
最後客人問:這是哪裡製造的?
我:中國。
--這時客人表情好像受到驚嚇一樣--
客人:唉~呦,大陸製的喔!?
大陸製的都黑心貨啦,沒有原裝的嗎?
我:不好意思,這商品沒有日本原裝的。
客人:沒有台灣的嗎?
我:因為產線都設在大陸所以也不會有台灣製的。
客人:...........那我再考慮一下好了。
======然後在氣氛有點尷尬的情況下客人就離開了======
當然,也有遇到直接先問產地
完全不浪費彼此時間
第二句就拜拜的客人
只能說大陸的黑心商品深植人心
即使牌子是日本大廠
即使說明了自家品牌對商譽的重要性
有些顧客還是會在購買前卻步...
--
Tags:
顧客行為
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