千里馬集貨 - 網店
By Rae
at 2014-06-08T13:36
at 2014-06-08T13:36
Table of Contents
*商品/店家名稱:千里馬集貨
*購買連結:
http://item.taobao.com/item.htm?spm=a1z10.1.w4004-3558320891.2.dXcOpX&id=35448650236
*相關佐證:
*事發經過: 其實鮮少在淘寶上面集貨 這次買的東西原本的賣家說順豐說無法過海關
詢問和打聽了一下 千里馬評價都還不錯 所以事先詢問了千里馬那邊
他說這轉運"沒問題的" 所以就請他們轉寄啦
下標附完款後很快的出貨了 用的是新竹貨運
我看隔一天後 新竹貨運顯示清關已集貨而且準備配送
所以我就打去營業所詢問 因為我留的是上班地址
而且是周六
如果他們當天要送 我就在上班地點等
如果不送 那我中午就要回家
好 然後就會發現新竹貨運的電話沒有人接
打營業所電話沒有人接, 打網站上查貨電話號碼沒人接,
打營業所的叫我改打的另外一隻查貨電話也是沒人接
而且我是反覆打了好幾次都呈現沒有人接聽狀況
打到後來實在是受不了了 去跟千里馬反應
(不得不說 我自己經驗 千里馬的客服絕對不會馬上回覆
從之前的貨件詢問就是這樣 一定要等上三五分鐘才會有人理)
幾分鐘後 有人回了 好 溝通到後來
新竹貨運親自打給我 用很抱歉語氣說跟我說今天不會送
但是隔天中午前會幫我改配到另一個我指定的地址
來之前會跟我聯絡
好 我就回家了 晚上還跟千里馬客服謝謝兼道歉
因為早上到處都找不到人 口氣有點差
隔天我等到快中午 靜悄悄 手機沒響門鈴沒響
我中間有事出門 看好幾次手機怕漏接電話
辦完事後也迅速趕回來 沒響就是沒響
當然 打新竹貨運營業所電話和查貨電話照舊沒接
沒辦法 問千里馬了 隔三分鐘後有人回了
然後叫我打另外一隻電話(一樣沒人接)
再次抱怨新竹電話沒人接 說中午前送也沒到
而且抱怨千里馬說今天會再幫我盯 結果也沒有
客服回了我一句 "新竹確實也有不足的地方"
然後說 我們也在聯繫呢 現在顯示有在配送中
但是聯繫甚麼也沒說
"有在配送中", 動態顯示是早上七點就這樣了
到後來回了我一句
"剛剛新竹物流回覆過來是說今天下午三点左右会送达"
阿...沒問客服都不知道? 晚到不會先告知嗎?
還跟我說 "那您就在等等吧"
講到後來客服說我 "你態度好到哪去" 說"我不是來集貨 來找事的"
"一直說別人服務不好"
(我昨晚不是有說 "謝謝你們幫忙"?! 有對話紀錄的喔)
火大兼搖頭 好吧 就這樣吧
對於貨運我自己的希望是
至少要找得到人追得到貨 不能找不到人問吧
何時送來好歹跟我說 大家都方便
要不然總不能周末要我在家等你兩天啊
然後講了話要有信用 有事貨多趕不及你有我手機 跟我聯繫ok啊
這樣要求 有很過分嗎?
至於千里馬我的不滿在於
1)會有點慢的回覆 聽起來事很小
不過當找不到貨運公司的時候就知道了
2)很會說一些制式 漂亮的話
諸如我們有在催了喔 但實際上 其實做得沒有說得多
他們的確會幫忙催新竹 但很多時候只是先把網站動態貼上來
可是這種的我自己查就可以啦 一點幫忙也沒有的啊
我需要的是能否聯絡得上貨運公司問問題啊
3)最後一次的沒禮貌客服 當然客觀上也許這牽涉到該位客服和我本身
但我覺得一個客服狀況得歸責到公司本身 畢竟代表公司
依照這次的經驗 我想我下次會先考慮找找其他家集貨看看
--
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