包裹顯示到貨門市卻沒有取貨資料 - 便利商店

By Elma
at 2023-02-06T19:40
at 2023-02-06T19:40
Table of Contents
不好意思來板上請教大家
希望有板上大大能幫我解惑
我有一個7-11包裹無法取到貨
這個包裹是和蝦皮賣家申請退換貨後
賣家透過綠界平臺寄出7-11無需付款的包裹
在收到取貨簡訊後前往門市取貨時
店員告知我的個人資訊找不到任何包裹
但在網路上查配送編號卻顯示已送到取件門市(如附圖)
https://i.imgur.com/4k5Ft7J.jpg
店員也沒有說有誤領包裹的情況
目前已經和賣貨便和綠界的客服尋求協助
而綠界客服表示因包裹已交由7-11物流處理,目前只能等待包裹退回或是報遺失
目前比較困惑和想請教以下幾點
1. 包裹顯示到店是代表指定門市有刷到包裹上的條碼嗎?但是該門市卻完全沒有我的取
貨資訊,有可能是送錯門市?還是物流方的鍋?能直接請門市幫我報遺失嗎?
2. 目前問過7-11和綠界的客服,卻沒有辦法解決,還有什麼是我能申訴的方法?
--
希望有板上大大能幫我解惑
我有一個7-11包裹無法取到貨
這個包裹是和蝦皮賣家申請退換貨後
賣家透過綠界平臺寄出7-11無需付款的包裹
在收到取貨簡訊後前往門市取貨時
店員告知我的個人資訊找不到任何包裹
但在網路上查配送編號卻顯示已送到取件門市(如附圖)
https://i.imgur.com/4k5Ft7J.jpg

目前已經和賣貨便和綠界的客服尋求協助
而綠界客服表示因包裹已交由7-11物流處理,目前只能等待包裹退回或是報遺失
目前比較困惑和想請教以下幾點
1. 包裹顯示到店是代表指定門市有刷到包裹上的條碼嗎?但是該門市卻完全沒有我的取
貨資訊,有可能是送錯門市?還是物流方的鍋?能直接請門市幫我報遺失嗎?
2. 目前問過7-11和綠界的客服,卻沒有辦法解決,還有什麼是我能申訴的方法?
--
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