冰箱購買糾紛請教 - 家電
By Yedda
at 2020-08-05T10:32
at 2020-08-05T10:32
Table of Contents
各位好,從來沒想過自己也會遇到消費糾紛
前一陣子在新竹某家電行要購買冰箱,老闆表示有展示機,
願意折2,000賣給我們(原價61,000)。
事件經過:
到了送貨的當天,送貨安裝的師傅(非原廠,家電行的)搬運過程中把電源插頭壓壞了~
(要插進插座的鐵片整個被壓斷)
本來還想隱瞞我們偷偷橋結果被我們抓包~
後續處理:
家電行: 老闆致電原廠,表示插頭壞了可以直接換掉就好,不影響後續使用不會有問題~
我的立場: 本來堅持要換機,理由是我根本就還沒用過結果就要我接受有維修的東西~
而且未來如果發生其他問題需要維修時,我怎麼知道原廠會不會賴我
是因為自己拆掉後面板換電源線導致之類的..
(雖然原廠表示電源線是可以直接替換的零件,不需要焊接甚麼的,所以不會有維修記錄)
協商過程:
老闆後來有道歉,表示願意再折1,500;然後原廠也說目前同樣顏色新機沒有現貨
,若我們堅持要換要再等(可能是話術);考慮到換機麻煩加上老闆誠意,我改變心意
接受維修,但是前提要 "請原廠出具證明說明電源線更換非消費者責任
(業者運送過程造成損壞),不得影響日後保固維修,日後如有其他問題時不得
歸咎或指摘為電源線更換導致以致不執行保固維修"
最後結果:
經老闆與原廠反應: 原廠表示不願意出具證明,決定安排更換新機給我們,但是
老闆表示因為是新機,要我們多付2,000(即原價61,000)
以上,請教各位,老闆自己工人搬運的問題導致我這樣多付2,000合理嗎?
--
前一陣子在新竹某家電行要購買冰箱,老闆表示有展示機,
願意折2,000賣給我們(原價61,000)。
事件經過:
到了送貨的當天,送貨安裝的師傅(非原廠,家電行的)搬運過程中把電源插頭壓壞了~
(要插進插座的鐵片整個被壓斷)
本來還想隱瞞我們偷偷橋結果被我們抓包~
後續處理:
家電行: 老闆致電原廠,表示插頭壞了可以直接換掉就好,不影響後續使用不會有問題~
我的立場: 本來堅持要換機,理由是我根本就還沒用過結果就要我接受有維修的東西~
而且未來如果發生其他問題需要維修時,我怎麼知道原廠會不會賴我
是因為自己拆掉後面板換電源線導致之類的..
(雖然原廠表示電源線是可以直接替換的零件,不需要焊接甚麼的,所以不會有維修記錄)
協商過程:
老闆後來有道歉,表示願意再折1,500;然後原廠也說目前同樣顏色新機沒有現貨
,若我們堅持要換要再等(可能是話術);考慮到換機麻煩加上老闆誠意,我改變心意
接受維修,但是前提要 "請原廠出具證明說明電源線更換非消費者責任
(業者運送過程造成損壞),不得影響日後保固維修,日後如有其他問題時不得
歸咎或指摘為電源線更換導致以致不執行保固維修"
最後結果:
經老闆與原廠反應: 原廠表示不願意出具證明,決定安排更換新機給我們,但是
老闆表示因為是新機,要我們多付2,000(即原價61,000)
以上,請教各位,老闆自己工人搬運的問題導致我這樣多付2,000合理嗎?
--
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