代購算錯匯率,都收到貨了才要求補款…… - 網店
By Freda
at 2019-02-22T17:12
at 2019-02-22T17:12
Table of Contents
本來想說這件事情如果代購網站能夠好好解決的話我也不想多提了,畢竟之前的購物經驗
確實都是愉快的,只是這次……只能說明明有很多方式可以處理這種小問題,代購卻選擇
了最尷尬的方式……
19號晚上PO文以後,我沒有再回覆代購,想看他們會怎麼處理再來告知扣除手續費補款的
意向。結果他們放置了近三天,今天才又聯繫我,開口就是提醒我“補款”,當時真的火
氣有點上來了,所以我直接回覆不會匯款——可能有人會覺得我沒必要那麼衝,現在想想
也是,但當下真的非常不高興……
OK,一看到我說不匯款,客服馬上說他了解了請我稍等(所以前面三天你們根本不曉得我
在說什麼嗎??)。接下來……居然要我等當時那位客服上班後來跟我說!?說什麼啊!
!這樣真的很尷尬啊!!
結局就是,那位客服承擔了這次失誤的差額,隔著螢幕我都能感覺到他滿滿滿滿的不爽…
…以後應該再也不會用這家了吧,就算繼續用,我大概也不會
再遇到那位客服了,因為被他封鎖了~
為了不讓描述有偏差,下面直接放截圖讓大家看吧,如果確實也有我的問題還請跟我說…
…另外,除去這次糟糕的體驗,我個人覺得這家代購其實還是不錯的,匯率沒什麼問題回
應也很迅速,要不要用就交給大家自行考量了~
https://i.imgur.com/vEkbKiP.jpg
https://i.imgur.com/6FQaDMs.jpg
https://i.imgur.com/9B8Cb1d.jpg
https://i.imgur.com/1DdvZgH.jpg
https://i.imgur.com/guz7j4f.jpg
※ 引述《tz60908 (就愛杜賓犬)》之銘言:
: 手機排版請見諒
: 在某個代購網站代購一段時間了,一直沒什麼問題、客服也還不錯,然而今天卻出現有
點
: 瞎的事…
: 上週先後買了兩樣商品想一起付款省手續費,因為我是讓賣方直接寄到住在當地的朋友
家
: 、不透過代購公司轉運的,所以都要請他們的客服人工算好所有費用,確認匯款後他們
聯
: 繫賣方寄出,等我朋友收到了就跟他們說一聲以結案就好。
: 匯款當天那個客服不知道是想睡覺還怎樣,連續三次算錯總額,都是我發現他少算然後
提
: 醒他的。最後總算算對了,匯款完成後就安心等收貨了吧~……結果今天兩樣商品都收
齊
: 了,我跟客服說了一聲,沒想到五分鐘後他們說我還欠25元需要補付!?我直接截圖當
天
: 那位客服的算式給他看,他只回我:
: 「不好意思那位客服算錯匯率了,匯率當天有調整,今後我們會加強員工訓練的。」
: ……雖然25是小錢,但我轉帳手續費都超過一半了,還是客服出的包……想知道這種情
況
: ,我能不能不補所謂的「差額」呢……
: ===========================
: 感謝大家的回覆,那個“啾咪”好像會引起誤會所以我刪掉了,客服沒有那樣回我,只
是
: 他的回覆方式和發貼圖讓我很有那種感覺……
: 客服讓我補匯率差額的時候我就直接上截圖告知這是你們確認給我的費用(算式有寫匯
率
: ),然而客服看到後沒有回覆「我幫你詢問一下」之類的話,而是一直強調「對,匯率
本
: 來就是xxx,只是那位客服寫錯了不好意思,但總額就是$$$所以您必須補款」,讓我覺
得
: 好像全是我的錯……
: 代購網站應該都會顯示當時匯率,我後來看了下,我的商品在那天早上就買好了只是晚
上
: 下班回家才付款,而網站是下午公佈更新匯率的(由高調低),我根本沒發現……所以
他
: 們的意思是要以購買當下的匯率為準吧,那麼付款前沒有自己再去確認,其實是我的問
題
: 嗎……?
: 其實這家代購還不錯,客服回覆也迅速,只是這次意外讓我很鬱悶……唉……
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