S-moda客服沒有解決問題還神隱了 - 網店
By Suhail Hany
at 2018-05-03T19:18
at 2018-05-03T19:18
Table of Contents
*抱怨文一旦發文超過10分鐘即不可自行刪除,違反直接水桶5年。
是否已經閱讀過相關新規定?(請回答Y/N):Y
*店家名稱:S-moda 資生堂集團美粧購物網
*店家連結:http://www.s-moda.com.tw/
*商品名稱:
[母親節限定]胡蘿蔔保濕加倍組
*溝通截圖:
https://i.imgur.com/ovalsIK.jpg
https://i.imgur.com/I5S0jvn.jpg
哪應該是內*
https://i.imgur.com/cy3yt3O.jpg
七個選項應該是六個,我後來才更正*
https://i.imgur.com/5Up7Rml.jpg
接下來這篇是所謂的公告,我不清楚官網有沒有
https://i.imgur.com/ITXBxd6.jpg
https://i.imgur.com/EXdLwuM.jpg
https://i.imgur.com/ybNtZhq.jpg
我這時候放棄開始打客服了,又是另一個傻眼,溝通的地方下述。
https://i.imgur.com/HeyVKpm.jpg
https://i.imgur.com/BTkUC21.jpg
以上是所有對話,但在跟朋友說話的同時,我有截到一張,應該是人工讀取的對話照,作
為參考
https://i.imgur.com/Q0H1vBK.jpg
*商品照片:
不好意思,我到現在都未能收到商品,因此僅能放官網照片。
https://i.imgur.com/iSQBGkh.jpg
https://i.imgur.com/2iplvIH.jpg
*事發經過:(僅能文字敘述,不得擅自夾雜圖片連結)
事發經過就是因為許多youtuber有接他們的合作,
也標榜是資生堂直營,
之前在百貨入手紅色夢露的時候,也對WASO很有興趣
然後因為ipsa的凝凍也剛好用完,就想說試試看
(沒有特別優惠喔,因為最近也是母親節檔期,百貨公司也有促銷)
然後一開始就正常詢問,罐頭回答
所以我就有點受不了,打了客服
因為我認為1/我的單是4/25,照理來說,我2天就可以收到
(這幾天我翻遍各種試用包就是在等它來)
2/我的配送狀態不在所列六項之中,這很奇怪啊
客服再我給她單號之後說(有點經典,我空行給她)
客服:我查到你的單是4/25早上下的 ,
但是我們物流一天只會抓一次,
所以你是4/26的單。
(這時我表示不合理沒有一個消費者會知道今天你算某天的單,
但因為我們系統所有你也可能又是別天,
可是我的訂單明明白白寫著4/25
我也有問請問物流是幾點抓單,被忽略了)
客服:然後你的單已經進到超商物流再兩天就會收到,還是你不想等要取消?
(黑人問號,你沒有解釋任何東西只有一副愛買不買隨便你??)
客服:或者我們最快可以幫你改成宅配,最快就是明天到。
(我內心想,便利商店2天宅配1天,
基本上沒差而且問題不在這啊?,
但我還是問了宅配可以指定時間嗎?)
客服:不能喔,宅配有他們的時間我們不知道。
(我這時候就直說了,
我不可能花一整天等宅配,
而且便利商店沒取貨的信用還算在我頭上。)
客服:你的問題解決了,你還需要什麼?
你的東西過兩天就會收到了。
(我說,請你的主管或上級來好嗎,
我覺得我的問題沒有得到解決,
一來你前面無法解釋就推給物流,
再來不是我之後會收到東西就是解決,
這裡有你態度很差跟我的東西沒有準時到這兩件事)
客服:主管出差了
(我:總有職務代理人吧,請你幫我轉接,謝謝,當時差不多三點不到十分,我要求
至少三點半回覆)
客服:好,我儘快回覆你
———-然後客服就再也打不進去了————
———-您的電話無人接聽————————
我轉向資生堂旗下的任何客服電話
怡麗斯爾姊姊1號:轉接沒人,留我資料
怡麗斯爾姊姊2號:她說聯繫上了S-moda的小姊,她說她已經「回撥」給我了,我是4/26
的單,已經進超商系統快到了。
我反應說不是,我是4/25的單,他不可以著要說謊
怡麗斯爾姊姊2號:(趕下班)你自己打總機啦。(不怪她)
總機:您好目前是我們的下班時間...
以上是我的購買經驗,最後聽說遠在日本的主管聽說之後傳了一下訊息給我
好,以上就是我經歷的購買流程
我過兩天也因為卡刷了,超商信用要付,所以還是會去領貨喔。
最後附上剛剛收到聽說在日本主管傳來的訊息,保護主管電話。
https://i.imgur.com/74AlSdh.jpg
以及我剛剛給的回應
https://i.imgur.com/LWPn0BR.jpg
好累,這年頭消費者好難當,想到我還是會去領貨就覺得我很自虐,但我的信用啊!!!
總之上述絕無假話,也不會自刪被水桶。
--
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