Re: 退貨老問題,現在變成1個月內可以退--好事多 - 好市多
By Ingrid
at 2011-12-01T00:10
at 2011-12-01T00:10
Table of Contents
上週去好市多看到退貨處換了個新牌子
原本是應該掛著大大的無條件退貨跟電器90天內可退貨
已經改成只有寫有關於電器類的限制
於是出現了以下對話:(整個過程我都是笑笑的)
Q1
我:小姐,請換換牌子了呀?那一般貨品非電器的退貨規定是?
好市多: 電器類九十天,非電器類一個月
我:?!! 小姐,你是說非電器類要退貨要一個月內?比電器類時間還短?
好市多:是的
Q2
我: 小姐,你現在的意思是,分店的退貨規則跟總公司的規則不一樣嗎?
好市多小姐到退兩步,跑去找另一個小姐...
好市多服務員二號出現,Q1重新問一次
好市多2:非電器類三個月內要退
我:啊? 規定改了嗎?超過三個月就不能退了嗎?
好市多2:欸...最好盡快退啦,我們被授權三個月內可退
我: Q2
好市多2號: 不滿意還是都可以退啦
我: Q2
好市多2號: 不滿意還是都可以退貨,但是希望是三個月內,
超過三個月要問主管...blabla跳針
因為持續互相跳針也沒有意義,我並不是想要為難他
我只是想要確定好市多目前的退會規定而已,
所以說了聲謝榭就離開了
以上可以看得出台灣好市多對於員工退貨方針的訓練就是
"盡量消費者搞不清楚規定"
除了電器類有明文規定是必須在三個月內退貨
其他用品在合理的理由下,在任何時間是都可以退貨的!s
請各位會員知曉自己的權益。
ps.我也討厭那種濫用退貨權益的人,東西吃剩兩口就麻煩請丟垃圾桶
但好市多也不要虎爛消費者好嗎?...
※ 引述《Dapper (溫溫毯~)》之銘言:
: 昨天去汐止店退行車記錄器
: 店員問我哪時買的,我說忘記了請他查
: 他查完後就說,恩今天剛好第30天
: 我有點一頭霧水,想說後面板子寫90天內可以退貨
: 其他就是想退再拿去退,沒有期限阿
: 哪裡啥30天
: 就問一下
: 店員就說,現在除了上述用品90天內可以退之外
: 其他的東西變成1個月內可以退
: 我聽完就指著"無條件退貨"的牌子說
: 那你們那個是寫假的喔
: 他就說是新規定
: 我就跟他說,這樣不就跟那塊牌子相抵觸
: 他就說他們會考慮把一個月內退貨的新規定放上去
: 接下來,多說無益,我也沒在爭論下去
: 他自己倒是滔滔不絕說
: 像有些顧客阿,辣椒吃剩一點點來退,然後退貨原因寫太辣了這樣
: 就有點貪小便宜。
: 我聽完笑笑就走人了
: 結果,今天接到電話,說裡面有一件零件不見了,問我有沒有拿
: 我真想請他稍等一下,我來拜拜問神明~~
: 媽媽樂~~昨天明明你們拿清單來一個一個點,點完才讓我退貨的
: 今天又問我有沒有拿
: 阿離題了~~~拍水~~
: 反正就是現在有說啥一個月內才能退貨
: 請板友堅持退貨~~~
: 我就是嫌辣椒太辣怎麼樣~~~嫌松露巧克力裡面沒松露不行喔~~~~
: 我也打算寫信去總公司問看看
: 看現在是甚麼情形~~~~
: 在這邊也分享一個雨狗大的網誌
: 上海IKEA淪陷了 http://tinyurl.com/3kjsopo
: 請享用~~
--
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