Rawpiece 用一年就開始脫皮的真皮包 - 網店

By Hazel
at 2017-08-21T18:33
at 2017-08-21T18:33
Table of Contents
*商品/店家名稱 Edge mini/ Rawpiece
*購買連結: https://www.rawpiece.tw/products/57b6e12b61706969d3cf2d00
*相關佐證:
http://i.imgur.com/nKmec4X.png
http://i.imgur.com/DGY7bxH.jpg
http://i.imgur.com/VkLT2hl.jpg
*事發經過:
去年7月底我想購入一個上班用的耐用包包,
用來裝我上班必備的東西(口紅傘/零錢包/識別證/手機/面紙/口紅/護唇膏/悠遊卡),
剛好看到我觀望很久的Rawpiece有預購九折,
就心一橫用九折6750元買下原價7500的包包當作犒賞自己的禮物。
雖說是上班用的,但是有時候依據心情我也會換別的包包,
大概一年有一半的日子是提&背Rawpiece
http://i.imgur.com/Co4fKDz.jpg
依據經驗,我在淘寶買的頭層皮包包都很耐操,多半是用到五金損毀…
但是,同樣標榜使用頭層牛皮Rawpiece讓我失望了,
就在剛滿一年的摸門特…它的手把開始脫皮啦啦啦!!!
外皮就一層一層的脫落,我的心也跟著碎了一地。
我心痛的趕緊聯絡Rawpiece客服,他們回覆:
1.淺色皮料表面有塗料,在潮濕跟高摩擦的情況下可能會脫皮
2.這是不可恢復及維修的,建議我送到包包清洗店補染色
3.無前例可循 (從來沒有其他客戶反應過會脫皮??)
http://i.imgur.com/TOuFu3f.png
但是我很疑惑,我其他真皮的包包、真皮的鞋子,可能會損壞…
但是從來沒有發生過脫皮的狀況,於是我詢問了瞭解皮革的朋友,
朋友也覺得這樣子的頭層牛皮很奇怪
於是我質疑Rawpiece是否有標示不實的情形, Rawpiece回覆:
1.他們絕對不是用次級皮料
2.他們採用”鉻鞣”製作方式的皮料
(8/21 22:20修掉愛馬仕,眼殘讀錯)
http://i.imgur.com/F9JpiWL.png
得到這樣的回覆,我只好建議他們說,
如果淺色皮革不耐潮濕跟摩擦,是否要在網頁備註讓客人了解,
自行評估是否購買,或者是買了之後要像愛瑪仕一樣繫上絲巾。
Rawpiece回覆知道了會改進。
http://i.imgur.com/TZUdtVc.png
我把Rawpiece的回覆轉貼給友人,友人笑說他自己也用鉻鞣的皮革,怎麼就沒遇過這種事。
我再次問Rawpiece是否保證使用頭層皮,截至目前客服已讀但未回。
http://i.imgur.com/IBx0DU1.png
補充:
1.同樣保存條件下(放在櫃子有除濕劑、或放在通風場所),
我還有Coach/劍橋包/Sergio Ferragamo/淘寶Ally等皮製包包,但都沒有發生這樣的情況
2.我的上任上班包是從Outlet購入的Coach,因為它容量大,
我常把工作用筆電塞進去背著走,但是皮革提把至今完好無缺
3.如果是購買比較細緻的皮革,如小羊皮,我會更細心呵護;
我Vivienne Westwood的小羊皮短夾也用了三年多才從黏膠處裂開,
但今天Rawpiece使用的材質是頭層牛皮,我對它的耐用期望會更高
4.朋友協助詢問皮革廠的師傅,師傅回覆說是頭層皮塗層裂開的話
應該是龜裂的痕跡,而不是整片剝落
我手邊的劍橋包符合龜裂的敘述
http://i.imgur.com/r4bTCYd.jpg
但是Rawpiece是如雪花般的片片剝落
http://i.imgur.com/AynGboC.jpg
5.詢問同樣有購買Rawpiece的另外一位友人,她買的是Trunk,
她說背不到一年膠條就裂開了… 原價7、8千的包包品質讓我很焦慮
http://i.imgur.com/j9jY4YK.jpg
http://i.imgur.com/H2LwYn0.jpg
結論:
我的預算其實已經能買Cowa/ Coach/ Longchamp等品牌,
因為Rawpiece是台灣設計師品牌,所以我選擇了它。
但是,它只陪了我一年就開始脫皮,讓我對它的品質非常非常的失望。
--
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