queen shop 想退貨還比客人大聲 - 網店
By Rae
at 2014-02-05T11:59
at 2014-02-05T11:59
Table of Contents
*商品/店家名稱:queen shop
*購買連結:
http://www.queenshop.com.tw
*相關佐證:如下
*事發經過:
在年前的時候購買此店的打折商品
三件發現有兩件都不適合
想線上申請退貨
但發現無法退貨
依據消保法規定 本來七天鑑賞期就是無論任何理由規定皆可退貨
於是寫信給客服 並且告訴他們消保法的規定
希望申請退貨
剛剛接到客服小姐電話
一開始打來自我介紹以後
就說
[你在下訂的時候有看到我們網頁上寫清楚的規定嗎]
'當時的確沒有看到 但我已經買了 而且即使你們店家有規定 也不能凌駕於消保法之上吧'
[因為你是新客戶 我們會給你退 但是你要知道 因為你沒有看到我們的規定 七天鑑賞期是]
適用原價商品 不是特價商品]
'可是消保法規定並沒有限定....'
[你聽我說!!小姐!!你先聽我說完!!!] (我不知道原來客服訓練可以隨意打斷客人說話)
[我們會給你退 但就只是這一次而已 以後就不行了 因為我們的規定是七天鑑賞期沒有
限定是特價商品]
[所以請你按照我們的流程辦理退款]
這一段話整個態度很差 好像我求了他們退貨他們要辦法退貨多偉大一樣
無論店家有任何規定都無法凌駕於消保法之上
(應該說根本不應該有此特價不限定七天鑑賞期的規定才對吧)
我不懂是我自己不了解法律
還是店家不了解法律
反正有吵的客人才退
其他就不管
queen shop把客服訓練的那麼驕傲 真的很令人佩服
又多了一個黑名單了.....
--
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