Princeton Tec EOS 頭燈維修遺失 - 戶外用品

板友好，幾年前託友人從美國Amazon帶一顆EOS頭燈回來

去年八月時電池倉的彈簧脫落，爬文之後便寄信給Princeton Tec原廠申請RMA


2015/8/7, Princeton Tec Warranty Claim No. RMA175926
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Dear Jyun Wun Chen,
This email serves as a confirmation regarding your recent warranty request
RMA175926. We are sorry to hear that you are experiencing problems with your
light. Once the light is received at our facility we will email you again as
to the status of the repair.

We are expecting to receive the following:
1 - WARRANTY EOS w/REBEL BLACK

Please be sure that you have removed any batteries from the light and that
your RMA number is clearly marked on the outside of the package.

The return address is:
Princeton Tec Warranty Department
5198 Route 130
Bordentown, NJ 08505

Thanks for your patience as we work to resolve this issue.
Best Regards,
Princeton Tec
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隨後將頭燈寄去美國，原廠確認收到並寄發通知

2015/8/20, We Recieved RMA175926
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Dear Jyun Wun Chen
We have received your package and it has been entered in the que for repair
or replacment. This process normally takes about 1 to 2 weeks. We will
email you again once we have arranged for your light to be returned to you.

We received the following:
1 - EOS 105 LUMEN VERSION
0 -
0 -
0 - 8-19

Thanks for your patience as we work to resolve this issue.
Best Regards,
Princeton Tec
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同一日就收到處理完成並寄出的通知

2015/8/20, Your Warranty Claim Is Complete
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Dear Jyun Wun Chen,
We have processed your item(s) and arranged for them to be shipped back to
you.
Your Shipping Details are as follows:
Package => P619789
Shipping Agent USPS
Tracking Number :
Shipped 08/20/15


Again we thank you for your patience through this process.
Best Regards,
Princeton Tec
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只是之後一直沒有收到返修品，回信給原廠也都無回音

請問板友這種情形該怎麼處理呢？謝謝

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