Osprey Momentum 34 - 戶外用品

呼 搞了兩天終於搞定了

我在網站上發問

It says 15% off any three accessories & components i buy, but when I buy the
pack with two other water bottles, nothing happened. After trying a few time,
I found out that the pack wasn't count in the "any three accessories. " I
wonder why that is? Thanks a lot for helping.

回復

This could be an IT problem, sorry.

We can place your order for you here and get round it that way, 01293 574900.

靠 居然要我打電話去，也太麻煩了
所以又再問了一次

Hi, its me again. I asked a question on this pack about why it is not
included into the 15ACC 15% off code yesterday. Thanks for your answer, but
as a foreign customer, it might be a little difficult for me to call you. I
wonder if there is another way around? Maybe I can give you my orders and you
can somehow change it to the correct total for me before I pay?

My order:
Osprey Momentum 34 Pack
Black, Medium/Large
EV138754-M-BLK

Duracell Plus Power MN2400 AAA Batteries (Pack of 5 + 3 Free)
Black/Gold, AAA
EV181430-NA-NA

Camelbak Podium Chill Bottle
White/Red
EV138403-NA-WHRD

Thanks a lot for your help.

回復
We can't amend prices in your onlilne basket, sorry.

Phoning in is the only solution.

好吧~ 這麼麻煩
那我就用skype打好了
加值了NTD100之後 打到他們客服問
英國腔有夠重的 我英文又爛 skype訊號又差 總共打了五次才解決 = =
前兩次訊號太差

第三次，客服跟我說先直接下訂單 然後直接付錢 (place my order)
然後再跟他們說我的order編號 他們比較好改好處理

第四次打，跟我說我剛下訂單 要一個小時之後他們才會收到

第五次，一跟他說明完我的狀況，他就說 ahh yes, I know. This is getting forever
isn't it? 哈 總之跟他講完我信用卡號之後，他說會把15% discount 再退還給我

結論是，那個買三項打85折的活動還是有，至於他說的 "IT problem"
(information technology)是單指我衰，還是這個包包的問題，還是台灣的原因
就不得而知了

網路上發問大概一天以內會回復 因為時差關係 所以通常是晚上八點以後
至於電話客服的話，態度都還不錯 跟我雞同鴨講 同一句話要講幾次 也沒有太不耐煩
打了五次好像三個不同的人接吧 看來接線的人不多
但是大概最多只等10秒鐘

用skype打英國市話每分鐘 NTD$0.757 應該是蠻便宜的
我打了太多次 所以大概花了三十出頭 不過前面幾次是因為斷線的關係 = =

總之~終於解決了 至於有貨沒貨 跟花多久時間送達 之後在報告吧~

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