momo寄送遲到,線上客服不回應 - 網店
By Anthony
at 2017-11-17T01:09
at 2017-11-17T01:09
Table of Contents
禮拜一凌晨12點多下了一單,是一個12小時速達的東西
應該要在禮拜二收到的(屬於大都會區,寫中午12點前訂購,隔天20點前送達)
結帳時也選擇禮拜二收貨。看配送進度紀錄,momo卻是禮拜二才出貨
官網寫說
若符合12小時速達條件,但因貨運延遲未於20:00前到貨,將補償100元momo紅利金,請向
聯絡客服反應。
來源:第一條最下方
https://m.momoshop.com.tw/edm.momo?npn=1vEK6PK2ugSG
禮拜三早上就寄信給客服
馬上罐頭回應說 您好,您的留言我們已收到囉!會請客服人員儘速處理及回覆,謝謝!
之後音訊全無
遲到這麼明顯,處理有這麼困難嗎?
還是都沒有人要求遲到要補償紅利金,所以作業很生疏+覺得沒必要?
爬文也沒查到相關的資訊,想請問大家的經驗,謝謝!
--
應該要在禮拜二收到的(屬於大都會區,寫中午12點前訂購,隔天20點前送達)
結帳時也選擇禮拜二收貨。看配送進度紀錄,momo卻是禮拜二才出貨
官網寫說
若符合12小時速達條件,但因貨運延遲未於20:00前到貨,將補償100元momo紅利金,請向
聯絡客服反應。
來源:第一條最下方
https://m.momoshop.com.tw/edm.momo?npn=1vEK6PK2ugSG
禮拜三早上就寄信給客服
馬上罐頭回應說 您好,您的留言我們已收到囉!會請客服人員儘速處理及回覆,謝謝!
之後音訊全無
遲到這麼明顯,處理有這麼困難嗎?
還是都沒有人要求遲到要補償紅利金,所以作業很生疏+覺得沒必要?
爬文也沒查到相關的資訊,想請問大家的經驗,謝謝!
--
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