Gap-不承認少出貨 - 網店
By William
at 2018-11-30T00:10
at 2018-11-30T00:10
Table of Contents
＊抱怨文一旦發文超過10分鐘即不可自行刪除，違反直接水桶5年。
是否已經閱讀過相關新規定？(請回答Y/N)： y，抱歉先前格式不符發文
＊店家名稱：Gap
＊店家連結：www.gap.tw
＊商品名稱：gap童裝六件
＊溝通截圖：
https://i.imgur.com/AhAhHzh.jpg
電話聯繫：
5928是客服
8008/8009是發貨的板橋大遠百
4099是大陸客服回撥
https://i.imgur.com/FpzPzFj.jpg
＊商品照片：
外套瑕疵
https://i.imgur.com/ZV1QEEr.jpg
收到五件
https://i.imgur.com/80Hr89X.jpg
被要求秤重證明
https://i.imgur.com/SnbYWKG.jpg
實際訂單
https://i.imgur.com/LUGdCI9.jpg
＊事發經過：
老婆在十一月初趁著1111特賣在gap買了四千多的童裝。
收到貨時，發現其中一件外套有瑕疵，帽子後有紅色紥繩…
後來又發現少出了一件貨…
訂單為六件，實際卻只收到五件。
立即聯絡了gap客服處理退換貨。
必須要抱怨一下gap的售服真的很差…
第一，瑕疵品換貨，竟要退單退款再重新下訂。
重點是重新下訂後，就沒有1111的優惠價了。
這點後來我老婆打電話去抱怨後，客服才答應會退價差…
第二，少出貨一件，竟叫我們秤重拍照證明…
好吧，開箱沒有全程錄影真的是失策，以後真的都要全程錄影…
但也沒想到國際大廠gap竟用這麼low的方式來確認發貨有無短少。
第三，少出貨一件，跟你說他們的出貨錄影有錄到哦。但是檔案不能給你~只能請你自認倒霉了…
總結，
我們買了四千多的衣服，沒必要肖貪這件四百的衣服…
沒收到貨也是不爭的事實，真的很後悔沒有全程錄影…
gap現在拍拍屁股說沒事了…
我們還在想去消保申訴，雖然知道成功機會不大…
在此奉勸各位別對大廠牌就有迷思，至少我們夫妻以後不可能再買gap了。
大家若有相關經驗，歡迎討論。謝謝。
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