FullCircle纖檸隨手瓶-出水蓋出現怪黑點 - 網店
By Daniel
at 2014-08-14T19:05
at 2014-08-14T19:05
Table of Contents
★物品名稱:FullCircle纖檸隨手瓶
☆賣家名稱:A lifetale 生活童話
★拍賣網址:www.alifetale.com
一個月前買了FullCircle纖檸隨手瓶,
原本很開心地想說要帶去上瑜珈課時使用,
結果一個月後...在清洗時發現出水蓋上出現了奇怪的黑點,
每次用完都會洗乾淨陰乾,想說怎麼還會發霉...
卻怎麼都洗不掉,用食用小蘇打粉泡也沒用,
http://ppt.cc/7oYL
本來想說打給客服問問有沒有耗材可更換,
或有沒有處理方式,和怎麼會這個樣子...
客服反應就是叫我再買一個蓋子,
一口咬定他們的產品沒問題,
從沒有客戶出現像我一樣的問題,
(網路上明明google就有她們產品會發霉無法清洗的問題)
我說那有問題的蓋子寄回給你們,
她說好,不過新蓋子還是要我自己買...
我就問她,那舊的蓋子會還我嗎?
她說不會...
後來想想,那我買新蓋子,一個月後是不是要再買一次
遵照他們說明書的使用方式,
每次使用完也清洗晾乾,
客服的回應推給消費者,
氣到我決定不用了,
只使用一個月花630元買的杯子,
就當買教訓...
8/15更新 與生活童話客服fb訊息
我:我已經將我的遭遇po上網,
很顯然的不只我一個人有這樣的問題,
http://www.ptt.cc/bbs/e-shopping/M.1408014355.A.182.html
[心得] FullCircle纖檸隨手瓶-出水蓋出現怪黑點
www.ptt.cc
如果你們對於購買者遇到的情況用這麼消極的態度去處理,
別人我是不知道,我是絕對不會再購買,
250元對我來說是小錢,
但對於這個產品要我再花250源我覺得很不值,
尤其是客服小姐將問題全部推到消費者身上,
說我是第一例,請問,看看下面網友的回應,我真的是第一例嗎?
生活童話客服:
你好
會產生霉菌的主要原因是使用環境造成,
產品本身並不會自我生成霉菌。
很抱歉此種狀況並非在產品瑕疵更換範圍內,
因此無法免費更換。
關於先前客服的回應,
我們內部會深自檢討應該改進的回應方式及內容。
對於無法滿足您的需求以及網路上的發文,
我們深表遺憾。
By 另一位老客服
他們打定主意不處理了...
我也決定把發霉的杯子丟了...
也買到了新的杯子~
這次挑選我也更加小心,
既然有這麼多人有相同的問題,
歡迎大家轉貼給想買的親朋好友,
隨手杯就是要健康又環保,
顯然,在我這個案例上,
FullCircle纖檸隨手瓶不健康(會發霉),
也不環保(用一個月就丟了)
謝謝各位回文網友的分享!
--
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