COSTCO檢查持卡者是否本人的態度..... - costco
By Carol
at 2010-02-15T14:58
at 2010-02-15T14:58
Table of Contents
這是前幾天發生在我爸身上的事,在高雄COSTCO
我爸要幫我媽買一些醫藥用品,
就到COSTCO買,然後拿到藥房櫃檯結帳
結帳時我爸拿出我幫他辦的副卡
櫃檯小姐拿著看了半天後
跟我爸說他和照片上的人不太像,懷疑不是本人
不讓我爸結帳
我爸就和她說怎麼可能,要小姐仔細看清楚
小姐就叫另一位男性工作人員來幫忙
這位男性工作人員便要我爸拿出身份證明
我爸便打開皮夾
剛好我爸皮夾內放了我媽的COSTCO認同卡
(解釋一下:我媽的卡是那種COSTCO剛開時,
為了推廣?而讓她在職的公家單位辦的「公司卡」
是不能辦副卡的,所以為了方便我自己另外辦一張,
我爸就拿我的副卡)
那位男性工作人員看到後好像抓到賊一樣
馬上就咬定我爸拿的副卡不是他本人的卡
要求我爸把我媽的那張認同卡拿出來給他看
我爸這時火氣上來了
和那位男性工作人員說:
「這是我太太的卡,我又沒有用這張來結帳
我為什麼要給你看?」
男性工作人員很強硬的一定要我爸拿出來
還手伸到我爸皮夾上要拿那張卡
我爸便把他的手推開說:「不要碰!」
然後把自己的副卡從櫃檯上拿回來
很不爽的說:「我不要買了!」
然後就氣呼呼的離開。
本來事情就這樣結束的話
我也不會覺得有來這裡PO文的必要
看在以往的消費經驗都不錯的份上
就當做是運氣不好遇到眼睛被蛤仔肉糊到的工作人員就算了
沒想到我爸離開藥房
走到生鮮食物賣區的時候
那位男性工作人員
竟然帶了另外3位男性工作人員追過來圍住我爸
說我爸冒名拿卡進來
要我爸即刻離開賣場
我爸看到自己被當做賊一樣
覺得執可忍~孰不可忍~
就暴氣了........(/‵Д′)/~ ╧╧
我爸把自己的卡拿出來
要那四位仁兄仔細看看
「明明負責照相的是你們的人員
自己照不好
反過來怪本人不像是怎樣?
更何況都已經用這張卡幾年了
從來都沒事,為什麼今天就不行?
你們4個年輕力壯的男性來,是要圍事嗎?
我又沒有拿東西走,我說不買了都不行?」
其中一位應該是主管的人仔細地看了我爸的卡後
承認上面照片是我爸本人
便和我爸說抱歉,他們搞錯了
一行4人便匆匆離開
留我爸一肚子鳥氣回家......
近來在版上看到一些COSTCO檢查持卡人是否本人的糾紛
真的覺得COSTCO要加強訓練工作人員和顧客溝通的技巧
我了解工作人員可能遇到過不少拿別人的卡違規來消費的人
小心地檢查照片是你們份內的工作
也是為了維護我們付費會員的權力
但是這種糾紛可以處理的更圓融些
立場堅定,但態度要溫和
顧客就比較不會有受辱的感覺
也能體諒你們的小心
像我爸這次的例子來說
如果那位主管先和那位男性工作人員
先和我爸說:
「對不起,先生
剛剛我們工作人員在藥房那邊
對您使用的會員卡有點疑問
以致於讓您感到不愉快,
不知道我可不可以了解一下原因呢?」
然後請我爸把卡和身分証明拿出來對一下
事情就可以好好的解決了
沒必要一次就4個男生上來
又不是黑幫圍事,要先拼氣勢的
等到我爸不肯拿卡出來,在那邊盧小小時
再找人來幫忙架走也不遲啊!
何況我爸是個快70歲的老先生
個子不高(<170cm),又瘦瘦的
要架走他,2個人就可以了吧?
難不成道是怕我爸像「推手」裡面的郎雄大叔
身上有高深莫測的武功? (⊙o⊙)驚!
--
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