costco員工教育 - costco
By Agatha
at 2011-04-01T13:19
at 2011-04-01T13:19
Table of Contents
3/27 在版上看到親愛的白咖啡三合一特價
於是打了通電話去台中店確認 客服告訴我特價到4/10
我想說還久 就不急著去買
3/30 我到了現場 發現沒有貨 請服務人員幫我查了一下3/31會到貨 而且還有特價
3/31 早上 我打了通電話 確認有到貨 而且還有特價(是一個男生接的)
下午 我到了現場 經理卻告訴我特價到昨天而已 除非買超過一萬元才有優惠價
而且她還告訴我接電話全是女生 沒有男的(那到底是誰接的電話?!)
這樣的服務也太誇張了吧 所有我接觸的服務人員都告訴我錯的訊息耶
雖然經理有道歉 但是感覺還是很差 害我白跑了一趟
台中店應該加強一下員工教育吧 每個人的說法都不一致
這樣不是造成消費者的麻煩嗎
--
於是打了通電話去台中店確認 客服告訴我特價到4/10
我想說還久 就不急著去買
3/30 我到了現場 發現沒有貨 請服務人員幫我查了一下3/31會到貨 而且還有特價
3/31 早上 我打了通電話 確認有到貨 而且還有特價(是一個男生接的)
下午 我到了現場 經理卻告訴我特價到昨天而已 除非買超過一萬元才有優惠價
而且她還告訴我接電話全是女生 沒有男的(那到底是誰接的電話?!)
這樣的服務也太誇張了吧 所有我接觸的服務人員都告訴我錯的訊息耶
雖然經理有道歉 但是感覺還是很差 害我白跑了一趟
台中店應該加強一下員工教育吧 每個人的說法都不一致
這樣不是造成消費者的麻煩嗎
--
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costco
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at 2011-04-01T17:46
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