costco中華店退貨臭臉姐 - costco
By Wallis
at 2012-04-11T20:10
at 2012-04-11T20:10
Table of Contents
之前趁特價買了一組Sandisk 8G SD卡(兩張一組)
因為我一直都是用Sandisk家的SD卡
出問題的機率很低, 因此很信任
沒想到這新買的8G SD卡才拍沒幾天
昨天在拍時就出現了"記憶卡錯誤"的訊息
在我把相機關機又重開 然後再拍了兩張後 還是一樣
回家幸好有順利把照片都copy出來
想說用電腦把SD卡format再試
一按格式化馬上就跳出"無法格式化"的對話框 orz
放回相機也是一樣無法用相機格式化....T___T
於是今天到高雄中華店costco
明明都沒客人, 退貨部小姐態度不知道在差什麼,
我問她說, 我剛買的記憶卡壞了, 請問怎麼送修?
然後把上述的情況跟她講一遍~她就臭臉+不耐煩的說,
3C商品建議我退貨, 但我另外一張卡正在使用(且相片還沒備份)
我只想把壞掉的那張SD卡看是送修還是怎樣的, 並不想整組退貨,
她就說退掉買新的比較快, 送修會很慢,
我又問她, 如果我就這樣退貨(不報修),
那Sandisk會知道自己的產品出問題嗎? 她說她們都會寫單子,
但我實在不想回家存完照片再跑一趟退貨,
我就堅持請她幫我送修壞掉的那張卡,
她就像是暗罵了一聲之後轉頭去找維修單,
並把我丟給另一位小姐.....
另一位小姐就問我怎麼了, 我就再把我的問題陳述一次,
那位小姐也是建議我退貨, 我又再重新說明了一次上述情況,
然後她就說, 我馬上再去買一組出來, 等下她就用那組新的辦退貨,
然後會給我一張新的SD卡, 再把另一張新的跟壞的一起退貨,
她很有耐心的解釋, 雖然也沒有笑臉迎人, 但至少我可以理解為什麼她們堅持退貨,
而且可以馬上拿到另一張新的SD卡, 也不用多跑一趟!!!!
我就進去買了一組新的出來之後, 再排一次隊辦退貨,
幫我辦退貨又是一開始的臭臉女, 她從頭到尾一句話都沒講,
退貨單擺在我面前, 我把會員卡跟信用卡給她,
她才叫我把姓名電話寫一寫, 然後把刷退單給我之後
她連一句"這樣就可以了"也沒有說, 是下一個客人把我擠到旁邊.....
於是我拿著東西到旁邊把單據收進皮包,
順便寫了這麼多年來第一張客訴單, 客訴一下這位臭臉姐!!
最近高雄costco是怎樣???
兩間店退貨客服態度都差到不行,
結帳時還會用半騙半威脅的方式叫你辦信用卡自動續約
大順店開了本應分擔了原本爆量的客人,
工作量如果減輕的話, 為什麼兩間店的態度都變差了?
讓我非常失望....
BTW, 最後的退貨單上面我並沒有看到她們有註明退貨原因
希望她們在key進電腦的時候會註明一下~_~
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costco
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