Costco 桂格燕麥片客訴&退貨心得 - 好市多
By Joseph
at 2016-05-30T18:26
at 2016-05-30T18:26
Table of Contents
首先跟各位釐清一個觀念
為什麼要憑產品或是發票才可以退貨
就是為了要證明你有購買該商品
Costco 完美的會員制不管你買了什麼退過什麼通通有紀錄!!
既然如此為何還要憑發票或是還沒吃完的產品?
是要讓他知道我們吃了n年沒事呼吸心跳還在嗎?
再來美國桂格燕麥片被檢驗出殘留嘉磷賽 (=年年春)
這消息早在5/3的Eco Watch就有相關報導
報導連結:http://ecowatch.com/2016/05/03/quaker-oats-glyphosate/
http://www.bloomberg.com/news/articles/2016-05-02/pepsico-s-quaker-sued-for-not-flagging-pesticide-in-oatmeal
甚至台灣媒體也有揭露
2016/5/6民報
http://www.peoplenews.tw/news/ec70c6b2-c365-4f94-8516-7768db172bf9
我在5/6看到相關的報導後立馬寫EMAIL給台灣COSTCO
詢問在台灣所販售的燕麥片是否有農藥殘留的問題並提出相關檢驗報告示清
COSTCO遲至5/26食藥署檢驗新聞爆發都沒有任何回應,
一氣之下我又寫了EMAIL表達我對他們反應遲鈍的不滿
接著又打去總公司客服02-8792-1471
客服只表示商品已經下架,可攜已購買的產品至各分店退貨
歷年購買的產品需視各分店是否接受退貨
這意思是總公司進口了有問題的產品,出了問題叫各分店自已處置,
也沒有統一處理的標準及流程嗎?
對於以前買的連產品屍體也沒的顧客就管你去死的
即使你的購物紀錄他通通都有也沒用
反正他就一句話:要看各分店怎麼處理 不斷地跳針... 跳針…. 跳針…跳針…
接著好不容易在5/6的晚間收到新竹COSTCO來電
請我帶還沒吃完的產品去新竹COSTCO辦理退貨,對於以前吃完的他表示無法退款
因為總公司沒有這樣的指示!!!!!!!!!
大家看到了嗎? 再強調一次
總公司:要看各分店怎麼處理
分店:總公司沒有這樣的指示
這間公司有事嗎? 總公司看分店怎麼處理,分店說總公司沒指示
是要我們擲筊看可不可以退嗎
我當下跟他說總公司說” 要看各分店怎麼處理” “要看各分店怎麼處理” “要看各分
店怎麼處理”
並且對他說我對於COSTCO總公司與分店踢皮球的態度很不滿
他才跟我說周一再打去總公司確認
接著不到10分鐘再度回電,
表示我帶會員卡到新竹COSTCO就可以退了…
5/28 到新竹COSTCO 辦理退款輪到我們時,服務人員開始也表示只能憑產品退款,
以前購買的無法退款
我只淡淡回了一句:是你們的人打給我說可以退的~他才去把我所有的紀錄撈出來退款
退款完成時後面還是人手一盒的退貨人潮….
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事件重點
1.【COSTCO憑產品退款到底所據為何? 】
完整的購物紀錄不管到任一分店皆可查詢,
為何還強制會員必須憑剩餘產品才能退款?
這是講求會員服務並每年收取$1200會員費的COSTCO所該有的服務嗎?
2.【總公司處理的流程為何? 】
所有退貨的事情就交給分店, 只劃定最低的退貨標準,其他的一概不管,
反正會吵得才有的退,
這就是COSTCO處理問題商品的標準流程嗎?
3.【總公司反應遲鈍】
5/3即有外媒及部份台灣媒體報導,請問到5/27之間COSTCO總公司做了什麼?
是否有自主檢驗? 對於消費者的疑慮一概不回應?
5/26所爆發的新聞是食藥署的「105年燕麥產品抽驗計畫」,
若沒有剛好有此計畫,我們還要在被餵養這樣的食物多久?
4.【COSTCO退貨條款疑慮】COSTCO 於台灣官網公開載明” 您在好市多所購買的商品均
享有「100% 零風險滿意保證」,若商品有任何瑕疵或您不滿意,好市多將全額退款。”
在美國官網亦有” We will refund your membership fee in full at any time if
you are dissatisfied.” 內容,如此拒絕會員退還不符合台灣法律規範之商品是否與
COSTCO會員服務條款相違悖?
COSTCO 強大的會員機制與完整的退貨服務讓品牌壯大,也培養了很多死忠的消費者
但這是每年繳了1200入會的會員該對待的方式嗎?
我們不但要堅持全部退款,對於COSTCO層出不窮的商品農藥過量問題,
要求COSTCO對於之後的進口商品嚴格把關,落實100%自主檢驗合乎台灣地區食安法之規範
並公告
這才是COSTCO承諾提共高品質的產品表現!
…………………………………………………………………………………………
你可以做的
1. 寫信給總公司:https://warehouses.costco.com.tw/contact_zh/contact.action
美國總公司:https://customerservice.costco.com/app/ask
2. 打電話反映:02-8792-1471
3. 到各分店堅持退款
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Costco 農藥超標
https://www.google.com.tw/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=costco%20%E8%BE%B2%E8%97%A5
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