ASOS瑕疵退貨，客服沒退全額? - 網店

購買ASOS的洋裝，收到後有明顯大破洞，附上照片寫信告知客服後

回信有提到"I can refund your postage costs for you"

接著進SKYNET辦理退貨，選擇來家裡取貨，郵資總共為495台幣

回信給asos客服時，有把skynet收據清單一起附給客服

但客服的回信提到會退我5.9英磅....? 跟我刷退的金額不一樣啊!!!

請問一下有其他人也遇過這問題嗎? 是我那裡有出錯或表達錯誤?

我要如何再次回覆給客服? 才會退我完整費用

以下為客服回我的信件內容，請大家幫忙解答，感謝感謝

Hello Wu,

Thanks for getting back to me so quickly, its very helpful. I can sort this
out for you now, Wu. I can refund you GBP to the nearest amount of TWD.

I’m pleased to let you know that I’ve arranged for your refund of ￡5.90
to be made to your Visa Card . Depending on your card issuer or bank, the
money can take 5-10 working days to appear in your account. If we’re not
able to issue your refund as expected, we’ll be in touch.


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