ASOS尺寸不合換鞋竟直接送我一雙鞋? - 海外購物

事情是這樣的

11月底的時候訂了一雙UK 11皮靴

上禮拜收到的時候是錯的尺寸UK13

立馬拍了吊牌當附檔寄了客訴信去問看看能不能換貨

因為小弟沒有換貨的經驗

花了些時間爬文換貨教學、換貨單也填好了正準備過幾天連絡skynet來收

就在這個moment!!!客服回信了!!

Hello,

I'm getting in touch to let you know the details for your replacement order.

I've arranged for a replacement of your order to be sent to you. This will be
sent with our Standard delivery service. It will be sent to the original
delivery address.

I hope this helps and if you have any questions, please get in touch - I'll
be happy to help.

Best wishes,

ASOS Customer Care

然後我的帳戶裡面出現了一個新的訂購編號 1351290xx 內容是同款UK 11的皮靴

覺得超怪 又寄了一次信去問說我到底需不需要退貨

得到這樣的回覆

Hello,

We’re getting in touch about your recent order 1351290xx.

Your order will be shipped as soon as possible – keep an eye on your inbox
for your shipping confirmation email. Your order will be slightly delayed in
reaching you - you can keep an eye on its progress by logging into ‘My
Account’ and going to our Help homepage.

We’re sorry for the delay in shipping your order. If you have any questions,
please get in touch through our Help pages.

Best wishes,

ASOS Customer Care

又過了幾個小時 就收到另一封新信

"Your ASOS order 1351290xx has been despatched"

挖賽!!是有沒有這麼快

這樣是不是代表ASOS懶的幫我換貨想直接寄一雙新的給我呀!?

這種情形常見嗎?還是內部錯誤? 因為爬文好像都沒有看到這樣的情形

一種聖誕節聖光的概念嗎(艸

嗚嗚如果是這樣我一輩子都願意在那裏消費了


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