asos到貨時間&客服反應 - 海外購物

By Thomas
at 2013-02-21T00:58
at 2013-02-21T00:58
Table of Contents
更新:我收到包裹囉!:)
首先,先感謝大家熱心的回答,這應該是我有史以來最多回覆的一篇文章!?
好吧~我承認我英文真的不好,誤會大了
因為是第一次買asos的東西,等的超乎我所預期的時間
才會寄mail詢問,沒想到是系統自動發信
因為我等了兩天都沒有其他客服回信,才以為那封信是真人客服回信啦
不過他的內容真的會讓第一次收到的人有點誤解吧?
(我真的覺得有點囂張啦= =")
我之後又去asos的FB留言詢問,沒多久就有人回覆了 XD
所以結論就是.....
以後用FB問會比較快,asos預期到貨時間要1個月!
事情圓滿落幕了!收到的包包也很喜歡,可喜可賀>///<
感謝大家^^
這或許是篇討拍文
不喜歡者可以先左轉,謝謝 :)
______________________________________________________________________________
首先來個前情提要:
我在1/28下訂單,系統顯示1/29出貨,我也有收到email確認
信裡預計是2/12會收到
本來想說卡到過年時節,一定會比較慢,也就沒什麼期待會準時
但是現在年都過完了,我到現在還沒收到!( ̄□ ̄|||)a
版上有些比較晚訂的都收到了,讓我實在是有點擔心Q_Q
就直接寄信給asos的客服
想說他們應該幫我找找我的包裹吧!?
可能是我內容沒打什麼,只使用他們的分類
Subject of your query:where is my order?附上我的訂單編號
結果客服就回...
以下:
Hello,
Just to let you know that we’ve received your email and will be in touch
as soon as we can.
In the meantime, did you know we have a help section on the website?
Click here to check it out – you may find the answer to your question here.
There’s no need to reply to this email, we just wanted to keep you updated.
Best wishes,
ASOS Anya
PS – We’re really busy at the moment but there’s no need to resend
your email – we’re on it!
______________________________________________________________________________
看完信件內容我臉都綠了!而且非常生氣!
我知道平信寄出沒辦法追蹤,但是已經快要一個月還沒收到
也只是寄信問想知道我的包裹到底在哪裡
客服的回信讓我非常的不開心
感覺我在找他們麻煩,還說他其實可以不用回覆我的信!?
只是丟給我個官方問與答的連結,就結束了!
天啊!我真的是第一次遇到這種情況
請問.....真的是我太敏感嗎Q_Q? 還是國外的客服都這樣呢?
還是其實等再久都是正常的呢?我只是想要收到我的包裹而已阿!
最後再問問.....
大家覺得我會收到包裹嗎?還是直接態度強硬點請客服退款給我呢?
謝謝大家看完這落落長的碎念文T.T
--
首先,先感謝大家熱心的回答,這應該是我有史以來最多回覆的一篇文章!?
好吧~我承認我英文真的不好,誤會大了
因為是第一次買asos的東西,等的超乎我所預期的時間
才會寄mail詢問,沒想到是系統自動發信
因為我等了兩天都沒有其他客服回信,才以為那封信是真人客服回信啦
不過他的內容真的會讓第一次收到的人有點誤解吧?
(我真的覺得有點囂張啦= =")
我之後又去asos的FB留言詢問,沒多久就有人回覆了 XD
所以結論就是.....
以後用FB問會比較快,asos預期到貨時間要1個月!
事情圓滿落幕了!收到的包包也很喜歡,可喜可賀>///<
感謝大家^^
這或許是篇討拍文
不喜歡者可以先左轉,謝謝 :)
______________________________________________________________________________
首先來個前情提要:
我在1/28下訂單,系統顯示1/29出貨,我也有收到email確認
信裡預計是2/12會收到
本來想說卡到過年時節,一定會比較慢,也就沒什麼期待會準時
但是現在年都過完了,我到現在還沒收到!( ̄□ ̄|||)a
版上有些比較晚訂的都收到了,讓我實在是有點擔心Q_Q
就直接寄信給asos的客服
想說他們應該幫我找找我的包裹吧!?
可能是我內容沒打什麼,只使用他們的分類
Subject of your query:where is my order?附上我的訂單編號
結果客服就回...
以下:
Hello,
Just to let you know that we’ve received your email and will be in touch
as soon as we can.
In the meantime, did you know we have a help section on the website?
Click here to check it out – you may find the answer to your question here.
There’s no need to reply to this email, we just wanted to keep you updated.
Best wishes,
ASOS Anya
PS – We’re really busy at the moment but there’s no need to resend
your email – we’re on it!
______________________________________________________________________________
看完信件內容我臉都綠了!而且非常生氣!
我知道平信寄出沒辦法追蹤,但是已經快要一個月還沒收到
也只是寄信問想知道我的包裹到底在哪裡
客服的回信讓我非常的不開心
感覺我在找他們麻煩,還說他其實可以不用回覆我的信!?
只是丟給我個官方問與答的連結,就結束了!
天啊!我真的是第一次遇到這種情況
請問.....真的是我太敏感嗎Q_Q? 還是國外的客服都這樣呢?
還是其實等再久都是正常的呢?我只是想要收到我的包裹而已阿!
最後再問問.....
大家覺得我會收到包裹嗎?還是直接態度強硬點請客服退款給我呢?
謝謝大家看完這落落長的碎念文T.T
--
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