Amazon美國亞馬遜 信用卡認證 - 網店

各位版友好

小弟第一次使用美國亞馬遜購買商品(直寄台灣)

本來看網路上教學也成功下訂了

但在東西要出貨前收到了亞馬遜的郵件

主旨是Your Amazon.com order cannot be shipped

內容如下
Hello,

There was a problem confirming your payment information. To prevent potential
misuse of your payment card, we have placed your orders on hold and locked
your account. You will not be able to place orders until we verify your
information.

To resolve this issue, we need to verify a recent statement for your VISA
ending in 06. To upload your statement to our secure document portal, log in
to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that
only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your
information, we restrict access to your statement to a team of account
specialists. Our Customer Service team can confirm that we sent this email,
but they cannot view your statement or share more information about this
issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place
may be delayed.

Sincerely,

Account Specialist


原因看了一下 應該是要提供信用卡的一些資料

也上網爬了一下文 看如何處理

回覆了郵件(包含附上信用卡最新電子帳單，還有一些MAIL要求的資料)

不過陸陸續續這一兩天後面又收到亞馬遜的信 內容都是一樣的

有一封回覆的有收到系統自動回信的信，是說他們收到訊息會快速處理

可是剛剛又收到一封同樣的信...

想請問這樣正常嗎?

這個情況通常回復多久才會有結果?

因為整個帳戶被停住了 連想問客服都沒辦法

所以來這幫情求幫忙 謝謝

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