a&f kids 網購到瑕疵欲退貨 - 海外購物

衣服有很明顯的瑕疵，附上照片去信問客服，有瑕疵的衣服退貨是否拿的回運費$10

客服回了罐頭信件如下(刪掉一些客套話)

To ensure that we continue to provide exceptional quality, we need to
physically see any merchandise that didn’t meet your expectations. Here are
your options for returning your Lake placid:

Speed Exchange:
This is the quickest method because you send back the defective merchandise
while we send out your new merchandise.

We will charge you for the new merchandise ordered, waive both your return and
new outbound shipping fees and send it out via Standard Delivery.
請問這意思是我可以選購新的商品，然後退貨+新商品的寄送運費都由他們負擔?

While you wait for your new order, send us back the original defective
merchandise using the SmartLabel™ located on your invoice. We'll credit your
account once we receive it. To do a speed exchange, just
http://www.abercrombiekids.com/speedexchange


Basic Return:
Send the merchandise back to us using the SmartLabel™located on your invoice.
We’ll waive the smart label fee and credit your account once we receive it.
這個是不是沒說運費是誰負擔O.Q


Store Exchange:
Just bring your merchandise and your order invoice into any of our abercrombie
stores and one of our store models will take it from there.
這個也沒說運費是誰負擔O.Q


有人退貨過嗎?
只有在退貨時購買新商品才不會在運費吃虧嗎?
謝謝!

--

so~ft kitty, wa~rm kitty, little ball of fur
happy kitty, sleepy kitty, pur~ pur~ pur~

--