a&f kids 網購到瑕疵欲退貨 - 海外購物

Anthony avatar
By Anthony
at 2011-06-19T10:43

Table of Contents


衣服有很明顯的瑕疵,附上照片去信問客服,有瑕疵的衣服退貨是否拿的回運費$10

客服回了罐頭信件如下(刪掉一些客套話)

To ensure that we continue to provide exceptional quality, we need to
physically see any merchandise that didn’t meet your expectations. Here are
your options for returning your Lake placid:

Speed Exchange:
This is the quickest method because you send back the defective merchandise
while we send out your new merchandise.

We will charge you for the new merchandise ordered, waive both your return and
new outbound shipping fees and send it out via Standard Delivery.
請問這意思是我可以選購新的商品,然後退貨+新商品的寄送運費都由他們負擔?

While you wait for your new order, send us back the original defective
merchandise using the SmartLabel™ located on your invoice. We'll credit your
account once we receive it. To do a speed exchange, just
http://www.abercrombiekids.com/speedexchange


Basic Return:
Send the merchandise back to us using the SmartLabel™located on your invoice.
We’ll waive the smart label fee and credit your account once we receive it.
這個是不是沒說運費是誰負擔O.Q


Store Exchange:
Just bring your merchandise and your order invoice into any of our abercrombie
stores and one of our store models will take it from there.
這個也沒說運費是誰負擔O.Q


有人退貨過嗎?
只有在退貨時購買新商品才不會在運費吃虧嗎?
謝謝!

--

so~ft kitty, wa~rm kitty, little ball of fur
happy kitty, sleepy kitty, pur~ pur~ pur~

--

All Comments

Christine avatar
By Christine
at 2011-06-19T13:21
Basic Return他不是說了,免掉送回的運費嗎? XD
Store Exchange去店換,那有運費? XD
Hedy avatar
By Hedy
at 2011-06-21T02:17
結果我剛發現那件衣服不是有瑕疵 是設計 囧
Caroline avatar
By Caroline
at 2011-06-22T16:01
為了讓你快速收到,他們先charge你新品的價格+運費
Mason avatar
By Mason
at 2011-06-24T18:19
等收到你的退貨確定是瑕疵,會refund瑕疵品的消費
+退回的運費...
Steve avatar
By Steve
at 2011-06-28T23:41
A&F集團的你寄信附上瑕疵照片 通常都是直接寄新的
Leila avatar
By Leila
at 2011-06-30T15:47
我最近也才有跟你一樣的問題,衣服有瑕疵,我是拿到店
Edward Lewis avatar
By Edward Lewis
at 2011-07-03T11:47
裡換,但要注意,店裡無法換到一樣的,變成我必須拿一件
Harry avatar
By Harry
at 2011-07-07T15:29
然後補差價,但通常店裡的折扣並沒有比網路好,網路一
Mason avatar
By Mason
at 2011-07-08T20:07
般有折扣都是舊款衣服,店裡都比較新款,另一方式就是
Hedwig avatar
By Hedwig
at 2011-07-11T03:30
直接退貨,只是會想,又少買一件便宜的衣服了

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Anonymous avatar
By Anonymous
at 2011-06-18T18:14
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Hedwig avatar
By Hedwig
at 2011-06-18T17:08
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at 2011-06-18T14:59
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at 2011-06-18T05:31
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