美國集貨網購訂單被扣 - 網店

請問有版友遇過這種狀況嗎？

跟美國知名戶外用品網站下訂單
地址就填代運業者在美國境內的集貨倉
卻收到訂單被扣的通知，及以下信件，
請問該怎麼回信才不會被砍單呢？
不知有沒有版友有經驗可以提供建議，感謝

以下信件原文：
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We apologize, but your order has temporarily been placed on hold. Certain elem
ents of your order indicate that your item(s) may be exported. Prior to ship
ping your order, we need to verify that the ordered item(s) will not be leavin
g the United States without the valid authorization or export license issued b
y the U.S. Government. Please answer the following questions (by responding t
o this email) to aid in processing your order:

1) Who is the end user of the product(s) you have ordered?

2) What is the end use of the product(s) you have ordered?

3) Where is the final destination of the product(s) you have ordered? (Please
respond with a city and country)

4) Why was your order submitted internationally?

5) Why is your order shipping to a freight forwarder?

Thank you in advance for your cooperation. Once we receive this information vi
a email at [email protected], we will continue processing your order.

Please note that your order is currently on HOLD. We would greatly appreciate
a response within 7 days of the original status update email. If we do not hea
r from you by then, we will proceed with the cancellation of your order. Unfor
tunately, the cancellation of your order may result in reallocation of this it
em(s) to another customer. We apologize for any inconvenience this may cause!
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Ps1. 我購買的商品是單純的登山用品（頭燈、鞋子、水袋）非列管中的禁運品

Ps2.有先諮詢集貨代運業者，但對方姿態擺很高，要我自己想辦法，說他們沒有義務要協
助我(ｰ ｰ;)！


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